Senior Account Executive - Netherlands

Job Description

Dutch Senior Account Executive – Netherlands

Puzzel: The Low-Down 🔍

Puzzel is a fast-growing B2B SaaS company. We are specialists in customer experience (CX) with a focus on omni-channel customer engagement platform (the category is called ‘CCaaS’ or ‘Contact Centre as a Service’) with the flexibility and scalability to support local enterprises and global corporations, manage their customer interactions and support their busy teams.

Already #1 in the Nordics, with 25 years of experience in Norway and expanding rapidly in the UK, our ambition is to become the clear European market-leader in the coming years. You will be part of our new expansion into the Dutch market! 🚀

We work hard and we play hard, making sure we constantly evolve to stay ahead of the curve. We have an annual kick-off party to celebrate our successes and plan for the year ahead and pride ourselves on being inventive, dependable, adaptive and empowered. We value open communication and honesty to confidently deliver the best service and experience to our customers.

Why we’re proud

• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Glassdoor rating of 4.8
• 2023 customer NPS score of 37
• Puzzel is a family-first employer, placing high importance on work-life balance and flexible working hours - as recognised by Flexa!
• We work with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

• €45m in revenue FY2022
• 20% average year-on-year revenue growth
• 25% YoY growth in technology
• Currently ~240 employees
• Used by more than 1100 businesses across 40 countries

The Role🏡💻

As a Senior Account Executive, you’ll be our first new business hire in the Netherlands, joining a small current Dutch team, including our existing Partner Account Manager, Revenue Marketing Director and Product Marketing Director.

As the first direct sales hire for Puzzel in the Dutch market, it’s no small task – but we want an experienced SaaS (ideally CCaaS/CX) salesperson to see it as a huge potential to own and drive growth in a new market. Inevitably, those with first-into-market experience will be in an advantageous position.

Whilst you will have a lot of flexibility as to who you target, we know what works in the other markets: mid-market, with particular focus on: Insurance, Banking, Finance, Utilities, Local Government, Telecomms – experience selling into any of these is therefore advantageous.

You’ll be proactive and solution-oriented, and not afraid to shake things up. Excellent communication skills are a must, as well as the ability to close deals.

You should have good time management skills, be comfortable running your own processes and excel at the following:

• Building and nurturing relationships with customers or creating business opportunities from scratch – it’s important to highlight that you’ll be managing the full sales cycle from initial prospecting to close.
• Initiating and leading activities that contribute to goal achievement for growth and profitability in the portfolio.
• Conducting activities such as demos and presentations.
• Performance and budget responsibility for your own portfolio.
• High self-motivation and being able to implement a structured way of working.
• Thoroughly understand the customer’s needs, business, and processes.
• Working under pressure and to deadlines.
• Interacting with clients and customers both internally and externally.
• Making the most of our systems and automated sequences to minimise manual work and continued best practice for RevOps (Salesforce and Outreach in particular).

The must-haves 💪

• Dutch native level speaker + strong English
• Technological understanding and interest in the field of cloud-based services
• 5-10 years’ SaaS, CX or any other solution-based sales experience
• Experience working with structured sales methodologies/cadences & sales pipelining
• Proactive/ hunter mentality
• Autonomy and confidence to sell into a new market
• MEDDPICC or similarly robust methodology

The nice to haves ➕➕➕

• Exposure to an international environment
• Additional language skills
• CCaaS / competitor industry experience

The Location

We are ideally looking for someone to be based around the Amsterdam or Utrecht area. We are still in the process of confirming our office location, but these are the 2 likely locations.

Once the office is there, we are very flexible with hybrid working, but we’d like to see you coming in 1-2 days/ week to spend time with the team, particularly as the Dutch entity grows.

What’s In it for You? 💰

• Competitive basic salary + industry-leading, commission plan, uncapped
• Opportunity to lead growth into a new market!
• Flexible, hybrid approach to working; split your time between the office and home
• You get to be part of a fun, driven and supportive team
• Annual Summer and Christmas parties, including annual company trip overseas
• Excellent development opportunities and a great company culture

Equality and Diversity 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male to 60 male: 40 female in the past 12 months.
• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.