Puzzel • Sofia, Bulgaria

Sales Operations Coordinator - Sofia, BG

Remote-first – once per month in the office

Fully flexible hours

Dog friendly

Job Description

Sales Operations Coordinator - Sofia, BG

Puzzel: The Low-Down 🔍

Puzzel is a fast-growing B2B SaaS company. Already #1 in the Nordics and expanding rapidly in the UK, our ambition is to become the clear European market-leader in the coming years 🚀

We are specialists in customer experience (CX) with a focus on omni-channel customer engagement platform (the category is called ‘CCaaS’ or ‘Contact Centre as a Service’) with the flexibility and scalability to support local enterprises and global corporations, manage their customer interactions and support their busy teams.

Headquartered in Oslo, Norway and with further offices in the UK, Sweden, Denmark, Bulgaria, Netherlands and the Philippines, we are a diverse group of go-getters with 25 years of pure cloud experience.

We work hard and we play hard, making sure we constantly evolve to stay ahead of the curve. We have an annual kick-off party to celebrate our successes and plan for the year ahead and pride ourselves on being inventive, dependable, adaptive and empowered. We value open communication and honesty to confidently deliver the best service and experience to our customers.

Why we’re proud

  • Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
  • We recently received a 'remarkable' customer NPS score of 37
  • Puzzel is a family-first employer, placing high importance on work:life balance and flexible working hours - as recognised by Flexa!
  • We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

  • €45m in revenue FY2022
  • 20% average year-on-year revenue growth
  • 25% YoY growth in technology
  • Currently ~240 employees
  • Used by more than 1100 businesses across 40 countries

What you'll do 🏡💻

As a Sales Operations Coordinator at Puzzel, you will be a key part of the overall Revenue Operations function. Day to day you will have a variety of tasks to manage - from administering and governing proposals through Salesforce to liaising with the Team on lead and sales pipeline health.

You will use your data skills in Excel (& knowledge of PowerBI) to report on sales’ performance, tracking KPIs such as time to conversion, average deal size, to enable the sales team to better understand and improve their performance.

You will work alongside another Team member to be the right-hand person to our Revenue Operations Manager, ensuring that we deliver sales efficiency through proactive support. You will be a confident communicator, that loves to collaborate cross-functionally.

As our Sales Operations Coordinator assisting our UK (& Nordics) Commercial/Sales teams, you will be helping the team to facilitate Enterprise deals by creating sales contracts through Salesforce, inputting key commercial data, provide insight into sales pipeline and marketing funnel.

You can utilise your analytical skills presenting key sales metrics and ensuring Sales are held accountable for their KPI’s.

Key Responsibilities

  • Responsible for supporting the Sales teams with Sales data using Excel, Salesforce & Salesforce CPQ (Configure, Price, Quote)
  • Pipeline Health: Consistently monitor the health of New Business and Upsell pipeline in Salesforce to ensure our bookings forecasts are accurate and up to date. Ensure sales leaders have the level of visibility needed to inspect their team’s pipeline and correct any issues.
  • Documentation: Support Revenue Operations team with Sales Process documentation
  • To provide structured, profitable, and compliant transactions that address the needs of diverse internal stakeholders for our customers. As a result, we will maximise our client's revenue and increase effectiveness and productivity.
  • You will liaise with cross function teams such as Sales, Sales Engineers, Customer Enablement, Product, Finance and Revenue Operations to ensure to the best solution for our customer is presented.
  • Become the owner of Puzzel order management, including but not limited to Sales Pipeline, Quotes & Contracts
  • Regularly communicate with your sales teams to ensure consistent application of process and policy. Prepare in-quarter deal status and communication to management. Evaluate current processes and offer recommendations for areas of improvement.
  • Have a hunger to develop your product knowledge to assist Sales.
  • Manage dashboard using SFDC and Power BI and present insights to our Sales and Marketing teams. Keep Sales and Marketing data accurate and up to date at all times.

The must haves 💪

  • Data driven, analytical mindset, comfortable with utilising data to report on sales performance
  • SaaS experience within a B2B company
  • Clear communication skills; ability to liaise and question metrics with sales team
  • Analytical and curious mind with a “what if” view to achieve better results
  • You must be an excellent communicator with a “can do” attitude.
  • Confident and able to challenge and ask questions to all stakeholders, to broaden your knowledge and support Puzzel in achieving compliant, revenue generating bookings.
  • Salesforce user experience
  • Intermediate-Advanced Excel skills

The nice to haves ➕➕➕

  • Sales Operations experience
  • Previous Salesforce and CPQ experience are an advantage
  • Contract management/creation experience
  • PowerBI (as a user, no need to build dashboards)

The location

Our Sofia office is at the NV Tower, bulevard „Doctor G. M. Dimitrov“ 59, 1756 Studentski Kompleks, with expectation of 2 days/week in the office, the rest working from home, but the office is available 5 days/ week if so desired – it was built in 2021 and has a swimming pool, spa & gym on-site which is heavily subsidised.

What’s In it for You? 💰

  • Competitive fixed salary
  • Flexible, hybrid approach to working; split your time between the office and home
  • You get to be part of a fun, driven and supportive team
  • Gift on your birthday
  • Modern office with heavily subsidised access to gym/pool/spa centre
  • Annual Summer and Christmas parties
  • Excellent development opportunities and a great company culture

Equality and Diversity 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

We are proud to have a diverse workforce from across the globe and are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.

Company benefits

Co-working space allowance
Enhanced WFH tools
Flexible working week
Mental health platform access
Dental coverage
Health insurance
Work from home allowance
Enhanced sick days
Adoption leave
Enhanced sick pay
Compassionate leave
Optional unpaid leave
Enhanced maternity leave
Enhanced paternity leave
Shared parental leave
Life assurance
Salary sacrifice
Matched pension contribution
Annual pay rises
Teambuilding holidays
Lunch and learns
Company wide holidays/offsites
Employee assistance programme
Dog friendly co-working space
Open to part time work for some roles

We asked employees of Puzzel how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can find the perfect balance of life and work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel quite excited about the company mission
Employees are very happy with their salaries and feel that it is well above the market average
Working at Puzzel

Company employees


Gender diversity (male:female)


Office locations

London (Bank), Copenhagen, Stockholm, Malmö, Uppsala, Arendal, Oslo (HQ)

Hiring Countries

United Kingdom