Finnish Business Development Manager - Stockholm

Job Description

Finnish Business Development Manager – Stockholm

Puzzel: The Low-Down 🔍

Puzzel is a fast-growing B2B SaaS company. Already #1 in the Nordics, our ambition is to become the clear European market-leader in the coming years and our growth in Finland is an important part of that 🚀

We are specialists in customer experience (CX) with a focus on omni-channel customer engagement platform (the category is called ‘CCaaS’ or ‘Contact Centre as a Service’) with the flexibility and scalability to support local enterprises and global corporations, manage their customer interactions and support their busy teams.

Headquartered in Oslo, Norway and with further offices in the UK, Sweden, Denmark, Bulgaria, Netherlands and the Philippines, we are a diverse group of go-getters with 25 years of pure cloud experience.

We work hard and we play hard, making sure we constantly evolve to stay ahead of the curve. We have an annual kick-off party to celebrate our successes and plan for the year ahead and pride ourselves on being inventive, dependable, adaptive and empowered. We value open communication and honesty to confidently deliver the best service and experience to our customers.

Why we’re proud

• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
• We recently received a 'remarkable' customer NPS score of 37
• Glassdoor rating of 4.8/5
• Puzzel is a family-first employer, placing high importance on work:life balance and flexible working hours
• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

• €45m in revenue FY2022
• 20% average year-on-year revenue growth
• 25% YoY growth in technology
• Currently ~240 employees
• Used by more than 1100 businesses across 40 countries

We are looking for 👀

We are searching for a b2b SaaS superstar to drive new business for the Finnish market, to be based in our Stockholm office.

You will be the first person launching your approach on Finland in a couple of years after having stepped back from the territory and as such, we are looking for someone who will drive both direct sales and channel partners & alliances in Finland, as we recognise that this may be the more effective route to market initially.

Due to the nuances of the Finnish market, we need someone who is a native Finnish speaker, based in/around Stockholm so you can work closely with our Swedish New Business team who can help massively with onboarding, product/pricing/packaging knowledge, competitor insights etc.

We already have a number of customers in Finland and have several Scandinavian customers with operations in Finland that can be leveraged, so although you’ll be targeting Finland afresh, you won’t be starting from zero.

You’ll be proactive and solution-oriented, and not afraid to shake things up. Excellent communication skills are a must and you should excel at the following:

• Building and nurturing relationships with customers or creating business opportunities from scratch.

• Identifying key strategic partners as well as direct prospects.

• Initiating and leading activities that contribute to goal achievement for growth and profitability in the portfolio.

• Conducting activities such as demos and presentations.

• Performance and budget responsibility for your own portfolio.

• High self-motivation and being able to implement a structured way of working.

• Thoroughly understand the customer’s needs, business, and processes.

• Working under pressure and to deadlines.

• Interacting with clients and customers both internally and externally.

The must-haves 💪

• You will be targeting the Finnish market and must be native/fully fluent in Finnish

• Technological understanding and interest in the field of cloud-based services

• Proven success in B2B SaaS sales

• Proactive/ hunter mentality

• Money motivated

The nice to haves ➕➕➕

• Exposure to an international environment
• Strong English and/or Swedish language
• CX/ CCaaS / Customer Service experience
• Experience working with structured sales methodologies/cadences & sales pipelining

The Location

This role is based in our Stockholm office space at Gustavslundsvägen 145,167 51 Bromma, Stockholm, with the expectation of 2-3 days/week on-site, the others working from home. You therefore need to live within a reasonable commuting distance.

What’s In it for You? 💰

• Competitive fixed salary + industry-leading commission plan
• Flexible, hybrid approach to working; split your time between the office and home
• You get to be part of a fun, driven and supportive team
• Pension contribution
• Gift on your birthday
• Annual Summer and Christmas parties
• Excellent development opportunities and a great company culture

What’s the Puzzel IDEA?

• Inventive
• Dependable
• Empowering
• Adaptive

Equality and Diversity 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

We are proud to have a diverse workforce from across the globe and are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

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