Operations Manager

Job Description

About Peppy
We’re on a mission to support the taboo, forgotten and under-served areas of healthcare, starting with Menopause, Fertility, Baby, Specialised Men’s Health and Specialised Women’s Health. Our clients’ employees get expert healthcare support via the Peppy mobile app, with unlimited access to our team of specialist practitioners.
• $45mil Series B fundraise announced in January ‘23, led by Albion VC.• One of Europe’s fastest growing HealthTech scale-ups; 8x revenue growth in 2021 and 4x revenue growth in 2022.• B2B SaaS offering, supporting employees across 250+ clients and partners including Natwest Group, Clifford Chance, Capgemini, Santander, Aviva and Coty.• Remote-first company with 200+ employees across UK, USA and Europe.• Proudly B-corp certified and Mission-led - read all about our company values here.• Rated one of the Top Startups to work for by LinkedIn, Tempo and Flexa.

Life as an Operations Manager at Peppy:

• You’ll be partnering with Clinical Directors to ensure we deliver an effective and safe service at all times.
• You’ll manage, develop and support Operations Associates in your direct reporting chain.
• You’ll manage delivery of day-to-day operational tasks such as rota management, workflow planning, user engagement, daily KPI & SLA reporting.
• You will offer continued service and operational forecasting, and capacity planning based on the sales pipeline.
• You’ll find ways to continuously improve the way we deliver services to our users. Work with our product team to define the requirements for bigger service changes.
• You will support Head of Operations in people management; training, development and coaching of the operational team.
• You'll plan, implement and measure the effectiveness of SOPs, projects and services
• Be able to translate data and insight into impactful changes within the business

Our dream Operations Manager has:

• 3+ years of operations management experience in a startup / scaleup environment
• Demonstrated experience in designing, implementing and maintaining an operational reporting framework.
• Strong data analytic skills
• Experience of developing dashboards and KPI decks in order to collate, organise and analyse data coming from multiple sources.
• Excellent project management and communication skills, with experience in operational project delivery.

Peppy’s Perks and Benefits:
Access to Peppy: You can receive free unlimited access to the Peppy app to use our Menopause, Fertility, Baby, Women’s Health or Men’s Health services.Health & Wellbeing: You will receive Private Medical Insurance through Vitality, including VitalityGP, optical, dental and hearing coverage. Financial Wellness: You have access to your own confidential financial wellbeing coach and resources, through Bippit.Parental Leave: We have a generous Enhanced Family Leave policy, whether you or your partner are giving birth, going through surrogacy or adoption.Pension: We offer an up to 5% employer pension contribution scheme through Nest.Holidays: Peppy employees in the UK get 25 days holiday per year, plus bank holidays.Remote-First: We're a remote-first business, rather than remote-only. So you can choose between working from home, or in a shared WeWork office or somewhere in between, as long as it's within the UK.Socials: We encourage our employees to join our in-person team events and socials to build stronger connections within your team. If you live outside London, your travel expenses for these events are on us too!Tech: New joiners receive a company MacBook delivered in time for your first day.

Equality & Diversity
Peppy's mission is to help people in life's most challenging journeys. We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process.