Paddle • UK - Remote

Senior Product Manager

Employment type:  Full time

Remote-first

Fully flexible hours

Job Description

What do we do?

Paddle offers SaaS companies a completely different approach to managing payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payments fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.

The Role

Having a great product is only part of the journey. Software and SaaS businesses today experience a lot of frustration trying to sell their products when it comes to managing subscription plans, calculating local tax rates, handling trials, selling globally, or dealing with enterprise customers.

Paddle solves all that hassle with an integrated ecosystem of products and services that removes the friction experienced by software companies when selling their software globally. Our comprehensive suite of tools and services helps our customers expand revenue, reduce costs & reduce risk, whether they’re selling to individuals or large businesses alike. We empower efficient billing operations & handle things like tax, compliance & fraud, allowing our customers to focus on developing their product.

Tackling all the growing pains of selling software creates a lot of interesting challenges in product development - from the way we onboard customers to Paddle to how we empower them to run their businesses through data and other operational optimisations that we want to build into the platform. The dashboard our customers use is a vital component in solving for their pains. It is their first impression of Paddle, responsible for onboarding to our platform, configuration of their Paddle integration and where they go to perform their day-to-day tasks after they start selling via Paddle.

This is where you come in! We are looking for a smart and autonomous Senior PM with B2B SaaS experience and a passion for creating great experiences to:

  • Help us realize our strategic vision of becoming the growth platform for SaaS software businesses.

  • Own our Dashboard, leading our efforts to provide delightful experiences, such as how customers onboard onto Paddle and interact with our products to operate their business day-to-day.

  • Play a vital role in creating a “Paddle experience” where our products are integrated in seamless and intuitive ways, providing huge value to our customers.

  • Work as part of a cross-functional team (with engineers and a product designer) to deliver on these improvements.

We’re aiming to nurture a world-class product team that can help us build an industry-leading organisation. This is an opportunity for someone who wants to be part of something challenging and transformative, someone who will play a critical role in driving our success.

What you'll do:

  • Identify opportunities: Conduct market, competitor and customer analysis, and work with other Departments at Paddle to gain a deep understanding of opportunities that would deliver value to customers or achieve our objectives. Help build a better understanding of our customer and user personas.

  • Shape the roadmap: Own your team’s backlog, prioritization and roadmap to help achieve the business strategic objectives. But also use your product and market insights to shape the strategic direction of the product and business itself.

  • Ship value often: Work cross-functionally with engineering and design; and develop appropriate planning, prioritization, and delivery processes to enable the launch of new features and products that deliver fast value to our software sellers. Help guide effective discovery of new initiatives, run agile workshops and facilitate prioritization conversations.

  • Measurement and reporting: Analyse product performance using data, run beta tests or usability tests, and use your insights to determine when to upgrade, improve, revise, retire, or reposition products.

We'd love to hear from you if you are:

  • You’re a forward-thinking Product professional who enjoys working in cross-functional teams alongside engineers, product designers, and other functions to deliver value to users through frequent product launches.

  • You have worked in a B2B SaaS environment and have created engaging and thoughtful customer experiences across the entire product lifecycle.

  • You have a good understanding of technical concepts and can work closely with engineers to find the best solution to a problem.
    You have a natural affinity for product design and believe in user-centred design.

  • You understand that measuring success through metrics is an important part of Product and you can draw insights from data to make sure we build the right products.

  • You have experience moving into new markets, tracking changing customer requirements, or creating product-market-fit.

  • You speak to your customers and find various ways to gather customer insights in order to build a world-class product.

  • You take an iterative, logical and methodical approach to problem-solving, while still being innovative and creative.

Everyone is welcome at Paddle

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Why you’ll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

  • Exceptional Together

  • Execute with impact

  • Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and wellbeing initiatives.

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

Company benefits

Open to part-time employees
Enhanced maternity leave
Enhanced paternity leave
Work from anywhere scheme
Unlimited annual leave
L&D budget
Equity packages
Work from home budget
Mental Health Support
Office disability facilities
Faith and meditation space
Location
96%
Employees are very happy with their working location freedom
Hours
96%
Employees are very happy with the flexibility in the hours they work
Benefits
75%
Employees are largely happy with the benefits their company offers
Work-life balance
84%
Employees feel that they can find the perfect balance of life and work
Role modelling
92%
Employees feel that flexible working is part of the culture
Autonomy
93%
Employees feel they have complete autonomy over getting their work done

Working at Paddle

Company employees

320+

Gender diversity (male:female)

60:40

Office locations

London, UK

Funding levels

$293.3m

Hiring Countries

Ireland

Netherlands

Portugal

United Kingdom

United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023
1st – Medium companies

1st – Medium companies

Flexa100 2023
Saas & Dev Software

Saas & Dev Software

Industry awards 2022