Inside Sales Representative

Job Description

Company Description

Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Job Description

We are hiring an Inside Sales Representative for the UK & Europe region, who will be an integral part of the Corporate team. This sales-focused role seeks to maximize the conversion of online registrations into active dealing clients, guiding customers through the registration and onboarding journey. Assisting to ensure the new registrations are contacted as quickly as possible and are actively followed up on through to dealing clients. You will work with the client to make the process as smooth as possible through clear communication, attention to detail and applying proven sales techniques to win new registration business. An outstanding Inside Sales Representative understands client needs, articulates the OFX value proposition and is well accustomed to working in a fast pace environment.

What you do

• Active outbound call function, making the initial KYC call and providing ongoing follow up support
• Identifying registration backlogs, prioritising follow ups around this pool
• Providing regular feedback to improve follow up and reporting efficiencies
• Understanding of Corporate entities and AML on-boarding requirements
• Clearly articulating compliance requirements and assisting with associated queries
• Answering and processing a large volume of inbound calls from corporate clients
• Understand, communicate, and promote all OFX’s products, platforms and offerings.
• Collaborating with on-boarding specialist team and client due diligence, to ensure clients are ‘Clear to Deal’ in a timely manner.

Qualifications

What you bring:

• Excellent written and verbal communication
• Ability to handle pressure, meet deadlines and prioritise tasks accordingly
• Proficiency in using CRM systems (Salesforce)
• A professional approach to Sales
• Great organisational skills
• Strong attention to detail

Additional Information

What we offer

OFX attracts top talent from all over the globe with over 50 nationalities represented amongst our employees. To thrive here, you'll be a self-starter with a penchant for getting stuff done.

• We offer five full weeks of vacation a year, no questions asked, and we encourage you to use them! Most importantly, we offer the right candidate an opportunity to join our very unique and exciting business that’s shaping the future of International Money Transfers.
• An excellent place to kick start your career! Whilst being an established and respected International Money Transfer business, we offer a startup vibe, funky office and a great culture that stems from our Australian roots.
• Birthday leave, career leave, volunteer days... We want to make sure you have the right balance in your life.
• Stay motivated by knowing your work matters amongst a collaborative, creative and innovative team. We truly believe we're better together
• Bring your big ideas. We're here to listen. Whether you're an old hand or just starting out, we value your insights and contributions, because pushing boundaries is a core value here
• Feel welcome. We believe personal diversity drives future-focused innovation. We're looking for outliers, game-changers and bridge-builders, but don't just take our word for it, apply now, and come check it out for yourself

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer LinkedIn learning programs, which all OFXers have access to. We offer a variety of other learning programs and host an annual Open Day to encourage cross functional and soft skill learning
• Giving back, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, that OFXers can use together or individually
• We promote an environment of reward and recognition, OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of channels and awards
• Our Good Vibes employee-led committees organize events to keep our employees engaged inside and outside the office. Our team wants you to feel welcome!
• We take a hybrid approach to the way we work. Every individual is different! Instead of prescribing a 'set' amount of days in the office we apply a 'three way test' to flexible working. OFXers agree with their manager a schedule that suits the needs of the individual, our business and our clients. We've been Flexa verified so you can trust we are a truly flexible workplace, check out our page here for more details.

At OFX, we are committed to fostering a diverse and inclusive workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that being an inclusive workplace is fundamental to our continued success.

We encourage you to apply if this role aligns with your career aspirations.

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at people.culture@ofx.com.

We encourage you to apply if this role aligns with your career aspirations.