Station Supervisor

Job Description

Station Supervisor

Love leading teams and delivering brilliant customer service? This could be your next move.

At Northern, we’re more than trains. Every day we connect millions of people across the North — to jobs, family, friends, and the places that matter most. With over 2,500 services running daily, we’re on a mission to make rail travel easier, greener, and better for everyone.

Why join us?

• Be at the heart of your community
• Lead a passionate team to deliver safe, reliable service
• Help shape a better travel experience for our customers
• Share in our values: Make a difference. Make it last. Make it yours. Make it easy. Make it happen.

The role As a Station Supervisor, you’ll:

• Lead and support the station and booking office team
• Keep customers informed with announcements and updates
• Assist passengers, including those needing extra support
• Manage rosters and supplies to keep things running smoothly
• Coordinate with Traincrew, Control and Depot Managers to minimise delays
• No two days are the same — you’ll be at the centre of the action, making sure journeys run safely and smoothly.

About you

We’re looking for someone who has:

• Experience in a supervisory or team leader role
• Strong communication and people skills
• The ability to stay calm and organised during disruption
• Flexibility to adapt quickly to changing situations
• A commitment to customer service and safety

However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!

*All Our Offers are subject to passing a medical

We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation. We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.

Why Northern? We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.