For employers
JOB ROLE: Retail Technology Relationship Manager
SALARY: £62,000
ROLE TYPE: Hybrid
HOURS: Monday – Friday - 37 Hours
CONTRACT: Permanent
LOCATION: York
Northern – Be Part of Something Bigger
Are you an experienced retail systems professional with a passion for technology, innovation and improving the customer journey? Northern is looking for a Retail Technology Relationship Manager to provide technical leadership across our ticketing, retailing and Pay As You Go (PAYG) systems.
In this role, you’ll play a key part in shaping and delivering innovative ticketing solutions, including smartcards, contactless payments and digital ticketing, ensuring our systems are reliable, compliant and deliver the best possible experience for our customers.
Key responsibilities:
What we’re looking for:
You’ll have experience in retail systems management, ideally within rail, aviation, hospitality or a similar industry. You’ll bring strong analytical and problem-solving skills, excellent communication and stakeholder management abilities, and a keen eye for detail.
A degree or equivalent experience is essential. Experience in rail ticketing, smartcard technology or PAYG systems would be an advantage.
Ready to make a difference?
Join Northern and help shape the future of rail retailing through technology, innovation and continuous improvement.
What’s in it for you?
At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:
Why Northern?
We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.
Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.
A place for everyone
The best journeys happen when everyone feels welcome on board.
At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.
We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.
No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.
Multiple Locations (UK)
Hybrid - HQ teams (work where you're needed), Operational teams (work across the network)
A little flex time
Company employees:
Gender diversity (m:f):
Hiring in countries
United Kingdom
Multiple Locations (UK)
£63,263 – £66,968 per annum
York | Leeds | Manchester
Manchester | Newcastle Upon Tyne | London
£52,500 per annum
Huntingdon | Lincoln | Peterborough
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