IT Service Desk Analyst Technical Trainee Scheme

Job Description

Scheme summary

• Kickstart your IT career and become part of an exciting initiative designed to invest in your growth and develop future IT talent.


• Join a supportive cohort, benefit from mentoring, and develop technical and soft skills to prepare for future success.


• Welcoming office culture – Based at our contemporary Head Office in Stratford-upon-Avon, with great facilities and a supportive team atmosphere. Hybrid working options will be available once you’ve completed initial training.

Working hours: 35 hours per week, Monday – Friday 9am-5pm. Salary: £24,500 per annum Entry requirements: To support your success on the scheme, we’re ideally looking for candidates with at least four GCSEs at grade 5/C or above, including English and Maths. At least 2 A Levels or an equivalent level 3 qualification ideally in IT related subjects - but we welcome applications from individuals with alternative experiences or pathways.

Start date: You’ll join as a cohort on the 5th May

About the scheme

At NFU Mutual, our IT division plays a crucial role in driving the success of our business. By supporting the technology and systems that underpin our exceptional service, we ensure our customers remain at the heart of everything we do. With diverse teams and a wealth of expertise, we’re leading innovation across the organisation. From ambitious projects like transitioning to Cloud services through our Data Centre Exit and Digital Customer Portal to adopting a more Agile, Product-Led development approach and strengthening our cybersecurity capabilities, we’re delivering an annual change portfolio worth over £80 million. Joining our IT division means stepping into a dynamic, fast-paced environment where collaboration and technology work hand in hand, enabling us to meet the evolving needs of our customers and colleagues while staying ahead in the industry.

Our Technical Trainee Scheme reflects our commitment to growing our own talent. We’re investing in people with potential, providing the skills, experience and support needed to build a successful and sustainable career in IT. This year, we’re recruiting into our Service Desk team, which plays a vital role in keeping our business running smoothly and supporting colleagues across the organisation.

You’ll join a supportive trainee cohort, starting together and learning alongside experienced professionals. Through hands‑on experience, structured development and recognised qualifications, you’ll build strong foundations for a future career within NFU Mutual’s IT division. With our IT division continually improving, innovating, and ensuring a smooth person attentive service is offered to our customers, there has never been a better time to join us!

What you can expect

From day one, you’ll be immersed in a dynamic learning environment designed to set you up for success. As a Service Desk Analyst, you’ll be the first point of contact for IT queries, supporting colleagues across the business. You’ll use industry‑standard tools such as ServiceNow to log, manage and resolve incidents and service requests, ensuring a seamless IT support experience

Alongside your day‑to‑day role, you’ll:

• Build strong technical knowledge of systems, tools and IT support processes


• Gain exposure to real‑world IT operations in a large, complex organisation


• Complete professional qualifications, including the ITIL 4 Foundation Certificate


• Take part in engaging learning experiences such as the Apollo 13 ITSM Business Game


• Work towards the Digital Support Technician apprenticeship, developing essential technical and workplace skills

We’ll also support your development beyond technical skills. Through mentoring, shadowing opportunities and regular training, you’ll build confidence in areas such as communication, resilience, presentation and influencing -setting the foundation for a bright future at NFU Mutual.

Training and qualifications will be tailored to your role and team, ensuring you gain the knowledge and skills needed for progression within the Service Desk, wider IT teams, or the IT division overall.

What we're looking for

We’re looking for enthusiastic and motivated individuals who are ready to take the first step toward a rewarding career in IT. Whether you’re a school leaver, a career switcher, or someone with a keen interest in technology, this scheme is designed to help you grow. You don’t need to have technical experience—what matters most is your passion for learning and your ability to bring a customer-focused approach to everything you do.

Here are the key skills and qualities we’re looking for:

• Customer Focus: Experience in customer-facing roles with a commitment to excellent service.


• Problem-Solving and Logical Thinking: Ability to analyse and resolve issues effectively.


• Strong Communication Skills: Clear and confident communicator, both written and verbal.


• Learning Agility: Eager to learn and adapt to new challenges.


• Digital Literacy: Familiarity with Microsoft Office tools like Word, Excel, and PowerPoint.


• Organisation and Attention to Detail: Capable of managing tasks efficiently and accurately.

If you’re ready to embrace new challenges and develop a career in IT with one of the UK’s most trusted financial services providers, we’d love to hear from you.

Application Process

If your application is shortlisted, you’ll be invited to complete an online assessment designed to measure your potential for success, such as your ability to learn and solve problems. Should you be successful – you’ll move on to a short telephone interview, and the final stage will be an in-person assessment centre, where you’ll participate in a variety of activities, including a group exercise, a role-specific task, and a skills-based interview. This will take place on Friday 27th February at our Head office in Stratford Upon Avon.

Please note this role is not eligible for visa sponsorship as it does not fulfil the criteria set by the Home Office

This vacancy may close early depending on application volumes, so we recommend getting your application in as soon as possible!

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary - £24,500


• Annual bonus (up to 10% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.