Exceptions Team Administrator

Job Description

Exceptions Team Administrator

• Play a vital role supporting our Regional Service Centres and National Underwriting division

• Build relationships with key stakeholders across NFU Mutual

• This is a part time (21 hours per week) hybrid role with 80% homeworking options and 20% in our Bristol office after successful training

About the role

We’re seeking a dedicated professional to join our Centralised Exceptions Team, ensuring seamless claims processing and efficient document routing to support our Regional Service Centres. You’ll work three full days/21 hours a week, however we can discuss what the best options might look like for you.

In this role, you'll play a key part in maintaining operational excellence by accurately managing documents and processing claims payments with precision, following established guidelines and within your authority limits to meet service level agreements (SLAs).

Your responsibilities will include reviewing and forwarding unmatched or unreferenced documents to the correct destination, liaising with policyholders, regions, agents, and suppliers as needed. You’ll securely handle and distribute cheques, and valuable items while ensuring compliance and security protocols are met.

Effective collaboration is essential to achieving our objectives. Building strong relationships with regional teams, policyholders, agents, and suppliers will be crucial to enhancing overall performance and customer experience.

About you

You’re a resilient and detail-focused professional who thrives in collaborative environments and embraces challenges with a proactive mindset. Your inquisitive nature drives you to seek out improvements and efficiencies, making you a valuable contributor to any team. Any experience within the insurance or financial services industry is highly desirable.

To join our team, you must also have.

• Demonstrated expertise in manual data entry, ensuring speed and precision in high-volume processing.


• Excellent communication and teamwork abilities, enabling effective collaboration with colleagues, policyholders, and stakeholders.


• A self-motivated and independent approach, with the ability to manage tasks efficiently while upholding high standards.


• A continuous improvement mindset, always looking for ways to enhance processes and outcomes.


• Strong proficiency in Microsoft Office and general computer literacy, essential for day-to-day operations.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary - £24,000 pro rata

• Annual bonus (up to 10% of salary) pro rata

• Contributory pension scheme, up to 20%, including your 8% contribution

• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme pro rata

• A Family Friendly policy that helps you balance your work and family responsibilities

• Access to savings at High Street brands, travel and supermarkets

• £20 contribution to a monthly gym membership – subject to T&Cs

• Health and wellbeing plan - cashback for dentist, opticians, physio and more

• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance

• Employee Volunteering - volunteer in the community for one day each year

• Unlimited access to Refer a Friend £500 bonus scheme

• Life Assurance cover of 4 x salary

• Employee discounts of 15% on a range of NFU Mutual insurance policies.

• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.