Digital Delivery Lead

Job Description

Digital Delivery Lead

• Support the delivery of NFU Mutual’s Digital Strategy.


• Coordinate change across digital channels.


• Champion governance, reporting, and supplier collaboration.

About the role

We have a fantastic opportunity for a Digital Delivery Lead to support the delivery of NFU Mutual’s Digital Customer Strategy roadmap and ongoing change activity across our digital channels including websites, online accounts, self-service journeys, and future apps. Working closely with the Digital Delivery Manager, you’ll help ensure that governance, processes, documentation, budget management, and reporting are introduced and then maintained to high standards.

You’ll coordinate demand management across digital workstreams, track delivery progress, and provide insight to stakeholders on performance and budget status. You’ll also work with third-party suppliers to manage finance and change activities, ensuring efficient operations across licences, contracts, and invoicing.

As part of the wider digital team, you’ll support the administration of the Group Digital budget and help maintain programme controls, including risks, issues, and dependencies. You’ll play a key role in organising meetings and workshops, supporting audits and assurance reviews, and helping the team deliver an excellent customer experience.

This is a great opportunity for someone with experience in digital or IT change programmes who’s looking to grow their delivery expertise in a collaborative and fast-paced environment.

About you

You’re an autonomous detail-oriented delivery professional with a passion for digital transformation. You’ve supported large-scale change programmes and understand the importance of governance, reporting, and stakeholder engagement. You’re confident working with suppliers, managing budgets, and juggling competing priorities and you bring a proactive mindset to everything you do.

You’ll also bring:

• Experience supporting digital, IT, or large-scale business change programmes


• Familiarity with project management tools such as Microsoft DevOps


• Proven ability to support large budgets


• Strong interpersonal skills and stakeholder engagement experience


• Knowledge of change management best practice and continuous improvement


• Ability to manage multiple priorities under pressure


• Experience supporting programme delivery, reporting, and governance processes

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £52,000 dependent on experience


• Annual bonus (up to 17.5% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.