Customer Support Adviser

Job Description

Customer Support Adviser

• Two opportunities available within an expanding, well-established business


• Excellent career and development opportunity


• 100% based in our Douglas branch, Isle of Man

About the role

We are recruiting two additional Customer Support Advisers to join our thriving business in the Isle of Man. Due to continuous positive growth, we're looking for two Customer Service Advisers to join us and support our customers. We're a well-established organisation with relationships that have been built over the 80 years we have had a presence on the island. Our customers are at the heart of everything we do, and we're delighted to bring our expertise and support to customers during their time of need.

As a Customer Support Adviser, you'll be delivering high levels of customer service in person at our customer counter, over the phone, and via email. You'll be responding to queries, updating customer details on our internal systems, conducting renewal discussions and mid-term adjustments. Whether you have previous insurance experience or not, you'll be well supported by our experienced colleagues whilst onboarding and studying towards your NFU Mutual Insurance licences. The licensing process is a marathon, not a sprint, and involves a blend of e-learning, interactive webinars and self-directed learning, followed by assessment. You'll learn all you need to know about insurance and the related sales activities to set you up for a career of success. Once licenced, you'll be hands-on and support customers with Motor and Personal lines insurance products.

This is an excellent opportunity for you if you're looking to embark on a new career with a well-established, solid organisation, offering you a stable opportunity to learn and develop.

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the FCA Handbook.

Please note that this role offering is subject to Isle of Man Government Work Permit regulations.

About you

You’ll bring a strong customer-first mindset from previous customer service experience and enjoy building genuine rapport with people, whether that’s face to face, over the phone or via email (Essential).

You’re confident communicating with customers and colleagues from all walks of life, adapting your approach to create positive, professional interactions. You’re comfortable balancing quality conversations with accurate administration, and your attention to detail means you take pride in getting things right. With a positive learning mindset, you’ll be motivated by developing new skills and knowledge, supporting you through our training and insurance licensing journey. You’ll stay calm and professional when handling more challenging situations, and you enjoy working as part of a close-knit team where collaboration really matters.

To join our team, you’ll also bring:

• Experience of working within a customer service role, including face-to-face and telephone support.


• Excellent attention to detail, with the accuracy to manage customer and policy updates confidently.


• Strong IT and system literacy, with the ability to use multiple systems and adapt to new technology quickly.


• Clear written and verbal communication skills, enabling you to build rapport and trust with customers and colleagues.


• A flexible, collaborative approach, with a willingness to support others and contribute to shared goals.

An interest or background in farming, agriculture or equine would be beneficial.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary: £27,000


• Annual bonus (up to 10% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.