CS Risk & Governance Consultant

Job Description

CS Risk & Governance Consultant

• Play a key role in strengthening risk management and governance across Customer Services

• Provide assurance to senior leaders on risk, controls, audits and regulatory compliance

• Hybrid working: up to 80% homeworking and 20% in Stratford-upon-Avon.

About the role

In this role, you’ll help ensure effective and consistent risk management and governance across our Customer Services division. You’ll define, implement and embed improvements to our risk and governance activities ensuring adherence to group risk frameworks, providing clear assurance to the Customer Services Executive on risk, controls, audits and regulatory requirements.

You’ll take a divisional view of risk, overseeing and coordinating 1st, 2nd and 3rd line assurance and audit activity, ensuring findings are tracked, addressed and closed. You’ll also carry out monitoring and assurance reviews to confirm that current and emerging risks are understood, managed effectively and that opportunities to strengthen the control environment are identified.

Working closely with stakeholders across Customer Services and the wider Group, you’ll guide and coach teams on risk, controls and audit expectations, helping to drive consistency and compliance with Group policies. You’ll also support change activity by maintaining a riskbased view of divisional and Group change, providing governance and risk assurance input into projects and programmes where required.

About you

You’re an experienced risk or governance professional who enjoys working with a wide range of stakeholders and influencing positive change. You’ll bring:

• Experience within general insurance, risk management or audit environments


• A strong understanding of regulatory frameworks and governance expectations


• Confidence in monitoring risk, controls and assurance activity, with the ability to provide clear, balanced insight to senior stakeholders


• The ability to coach, guide and influence others to improve consistency, compliance and risk awareness


• Strong communication skills and the confidence to work across teams and functions

A professional qualification such as ACII or a recognised risk qualification (e.g. IRM) would be desirable.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Interviews for this role are scheduled to take place the w/c 13th April 2026

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £50,000 dependent on experience


• Annual bonus (up to 17.5% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.