Claims Handler Apprenticeship

Scheme summary

• Earn while you learn – Gain a recognised insurance qualification (Cert CII) with 20% protected study time at home and full support.


• Real career prospects – Fixed-term contract with a clear path to a permanent role and long-term career opportunities.


• Welcoming office culture – Based at our contemporary Head Office in Stratford-upon-Avon, with great facilities and a supportive team atmosphere. Hybrid working options will be available once you’ve completed initial training.

Working hours: 35 hours per week, Monday – Friday 9am-5pm.

Entry requirements: To be eligible, you’ll need to have at least four GCSEs at grade 5/C or above, including English and Maths as well as ideally at least two A Levels or equivalent qualifications.

Start date: You’ll join as a cohort on the 4th January

What you can expect

Our Large Corporate Insurance (LCI) Claims department specialises in handling complex motor, property and liability claims for some of NFU Mutual’s biggest clients. Whether it’s assessing liability, preventing fraud, or supporting customers through challenging situations, the LCI team plays a vital role in protecting our clients and maintaining NFU Mutual’s reputation for outstanding service.

As a Claims Apprentice, you'll play an important role in supporting our LCI clients by investigating and processing claims. You’ll apply sound judgement to help prevent loss and fraud, ensuring fair outcomes and delivering excellent customer service. Throughout the apprenticeship, you’ll be immersed in a variety of work placements that will give you a broad understanding of the business. These placements are designed to help you build technical knowledge, develop core professional skills, and contribute meaningfully to team objectives.

This journey is designed to build your skills, confidence, and career in insurance. As part of the scheme, you’ll gain a recognised insurance qualification (Cert CII) and complete a structured development programme designed to set you up for success. You’ll have 20% protected study time built into your week, plus plenty of support from your manager, mentor, and a dedicated programme lead to guide you from day one through to your end point assessment.

You’ll be joining on a fixed-term contract for the duration of the apprenticeship, but providing you complete the programme and meet expectations, you’ll move into a permanent role within the team.

Your future

In your first few weeks, you’ll focus on learning the ropes – getting to know the NFU Mutual processes and LCI team ways of working, getting to know your future team leader and understanding the type of work you’ll be getting involved with.

As your confidence grows, you’ll start to get more hands-on– shadowing current team members to get a real insight in what it’s like to manage claims. You’ll work closely with a dedicated trainer who will work with you to grow your skills in liaising with customers, how to effectively use our systems and achieving the key milestones in your development.

You’ll also complete the Certificate in Insurance as part of the Level 3 Insurance Practitioner Apprenticeship. As you progress, you’ll develop specific regulatory and technical knowledge that will enable you to contribute effectively to your placement area. You’ll also gain hands-on experience in assessing and evaluating claims, appointing suppliers and experts where needed, and keeping relevant parties informed while maintaining high customer service standards.

During training, you’ll spend more time in the office to help you settle in, with more hybrid working available afterwards. You’ll also have one day a week to focus on your apprenticeship, which you can do from home. You’ll join a friendly, supportive team, many of whom started in the same way.

Application process

We keep things simple and supportive. You'll complete a brief online application form. If shortlisted, you'll complete an online assessment and if successful, progress to a telephone interview with our Talent Acquisition team. The final stage is an in-person assessment centre at our Head Office where you’ll participate in a variety of activities including a group exercise, a role-specific task, and a skills-based interview on either the 19th and 23rd October.

Please note this role is not eligible for visa sponsorship as it does not fulfil the criteria set by the Home Office.

This vacancy may close early depending on application volumes so we recommend getting your application in as soon as possible!

What we're looking for

Qualifications and skills

We’re not expecting you to have loads of experience – that’s what the apprenticeship is here for – but we are looking for you to be curious, proactive, and ready to learn. You enjoy working with others, take pride in your attention to detail, and are motivated by the opportunity to grow your career. You’ll also bring:

• A minimum of four GCSEs at grades 9–5 (A*–C), including English Language


• At least two A Levels (or equivalent qualifications) – predicted grades will be considered


• Strong written and verbal communication skills


• Confidence using computers and Microsoft Office


• Any customer service experience (face-to-face or telephone) is a bonus

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary - £25,000


• Annual bonus (up to 10% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.