Multiverse • London

Senior IT Support Executive

Employment type:  Full time

3–4 days/week at home

A little flex time

Apply now

Job Description

We’re on a mission to create a diverse group of future leaders. We do that through professional apprenticeships because we believe learning on-the-job creates a more equitable and successful path to careers. We find, train and support talented individuals, wherever they are in their career journey, and equip them with the in-demand tech, software engineering, and data skills to transform their careers and deliver a better route to growth for their employers.

We’ve had some big achievements. We hit 10,000 apprentices in our community - and counting. We launched one of the largest data apprenticeship programs in the UK with Jaguar Land Rover, and we’ve partnered with companies like Mars, Verizon and CitiBank. Not to forget becoming a mission-driven EdTech unicorn after our $220m Series D.

But we aren’t stopping here. Join Multiverse and build the future of learning at work.

The Opportunity

Multiverse are scaling fast with 2 offices in the UK and US, and a hybrid workforce of 800+ working from multiple locations. The role of technology (both hardware and software) could not be more important for our successful operations and continued growth, ensuring that our employees have the right tools to do their job and that we have a safe and sound infrastructure. This is an exciting stage to join as the business focuses on refining our tech stack and product, enhancing our ways of working and cementing our security position. An incredible opportunity to work in the growing IT Operations Team to take our system and hardware management to the next level.

As a Senior IT System Support Exec at Multiverse, you're not just a tech expert – you're a dynamic problem-solver and builder. Your role is pivotal in maintaining and enhancing our global IT infrastructure, focusing on central operations. You're action-oriented, curious, and quick to find resolutions, all while working with a broad tech stack to ensure the reliability, security, and peak performance of our systems. Join us in driving our IT landscape forward!

Key Responsibilities:

System Maintenance and Optimisation:

  • Perform routine system/software maintenance to ensure the stability and availability of IT resources

  • Monitor system performance, identify bottlenecks, and optimise configurations for peak efficiency.

  • Keep software and hardware up-to-date, applying patches and updates as necessary through our MDM solution.

Network Management:

  • Remotely administer and maintain our network infrastructure, monitor network traffic, troubleshoot connectivity issues, and implement new security protocols.

User Support and Troubleshooting:

  • Provide advanced technical support to end-users, resolving escalated hardware and software issues.

  • Create and maintain user documentation and knowledge base resources for all staff.

  • Create user guides and training materials for our core systems to enable our users to self-serve common issues.

  • Collaborate with internal and external partners on system implementation projects that enable faster and smarter business processes, communicating project status and meeting deadlines.

Security and Compliance:

  • Implement and enforce security policies and practices to protect company data and systems.

  • Conduct regular audits for global operations, apply security patches, and ensure compliance with industry specific standards and regulations.

  • Assist in disaster recovery planning and data backup strategies.

About You:

  • Background in Computer Science, Information Technology, or a related field (preferred).

  • Experience in system administration or a similar role.

  • Familiarity with SaaS heavy tech structures.

  • We are a Google Workplace organisation so experience in this field is highly desirable.

  • Proficiency in managing Windows and Mac environments.

  • Strong knowledge of network protocols, security, and best practices

  • Excellent problem-solving skills and attention to detail.

  • IT certifications (e.g., CompTIA, Microsoft etc) are a plus.


  • Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

  • Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

  • Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

  • Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.


All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.

Company benefits

Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Work from anywhere scheme
27 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
M-powered days - Company wide wellbeing days where the whole company shuts down once per quarter.

We asked employees of Multiverse how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done
Working at Multiverse

Company employees


Gender diversity (male:female)


Office locations

London, New York & Remote

Funding levels


Hiring Countries

United Kingdom
United States