Senior Director of Programmes, UK

Job Description

We’re on a mission to create a diverse group of future leaders. We do that through professional apprenticeships because we believe learning on-the-job creates a more equitable and successful path to careers. We find, train and support talented individuals, wherever they are in their career journey, and equip them with the in-demand tech, software engineering, and data skills to transform their careers and deliver a better route to growth for their employers.

We’ve had some big achievements. We hit 10,000 apprentices in our community - and counting. We launched one of the largest data apprenticeship programs in the UK with Jaguar Land Rover, and we’ve partnered with companies like Mars, Verizon and CitiBank. Not to forget becoming a mission-driven EdTech unicorn after our $220m Series D.

But we aren’t stopping here. Join Multiverse and build the future of learning at work.

The Opportunity

The Senior Director of Programmes will be responsible for overseeing the experience and outcomes for thousands of apprentices each year. They will own the end to end programme experience for apprentices, driving brilliant outcomes for individuals and clients by ensuring operational excellence at every point.

The Senior Director will run a large team spanning Coaches, Managers and technical specialists to ensure we deliver an impact-oriented learning experience and directly contribute towards the expansion of the programme. They will own all aspects of programme delivery including developing and retaining a world class team, proactively contributing towards client expansion, working closely with our sales team, being meticulous with data, insights and trend analysis and working at pace to drive change.

They will be a deeply commercial thinker, adapting our delivery methods to facilitate the expansion of enterprise clients and working as part of the Delivery leadership team to ensure an equally commercial mindset is enabled, tracked and rewarded within the wider delivery team.

Current Situation: Our programmes have scaled incredibly quickly resulting in incredible team growth. As we enter the next phase of scale, we need to make critical changes to how we operate to ensure we’re able to continue growing sustainably. This encompasses everything from org design and progression pathways to proactive sales support, quality control and building checks and balances to ensure consistency across all programmes, in all locations. There is unlimited potential to continue the growth of this part of our business and we’re looking for the right leader to ensure these objectives happen in a sustainable, data and quality driven way.

Specifically you will:

• Increase client and apprentice satisfaction through ensuring seamless on-programme apprentice experience.

• Work directly with Senior Enterprise Managers within your team to drive Client NPS and ensure a consistently excellent experience and outcomes.

• Collaborate closely with internal stakeholders and leaders across the company to drive and implement change - moving the needle on coach capacity, rolling out new processes and systems to drive exceptional coaching practices, working closely with Data and Prodtech to optimise coach time.

• Proactively support the expansion of apprentice deals working closely with our GTM team- you will own training and enablement planning to ensure commercial acumen is at the heart of delivery

• Drive cross programme cohesion and consistency, ensuring the integrity of our mission and quality of our delivery never wavers

About you:

• You’re an operational powerhouse - you have experience running large teams (100+) driving business critical outcomes. You’ve scaled teams from small to big without compromising quality or culture.

• You have a development mindset and enjoy building teams and creating pathways for their growth

• You are comfortable working with a range of stakeholders to create alignment, manage change and hold yourself and others accountable for success

• You have a deeply commercial mindset and are skilled at training and developing others - you are motivated by targets and know how to drive consensus and pace behind a united goal

• You are comfortable managing change and using data to underpin decision making.

• You are driven by facts and logic and are comfortable working with an interpreting data to inform the decisions you make

Benefits

• Time off - 27 days holiday plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.