Functional Skills Associate English, UK

Job Description

We’re on a mission to create a diverse group of future leaders. We do that through professional apprenticeships because we believe learning on-the-job creates a more equitable and successful path to careers. We find, train and support talented individuals, wherever they are in their career journey, and equip them with the in-demand tech, software engineering, and data skills to transform their careers and deliver a better route to growth for their employers.

We’ve had some big achievements. We hit 10,000 apprentices in our community - and counting. We launched one of the largest data apprenticeship programs in the UK with Jaguar Land Rover, and we’ve partnered with companies like Mars, Verizon and CitiBank. Not to forget becoming a mission-driven EdTech unicorn after our $220m Series D.

But we aren’t stopping here. Join Multiverse and build the future of learning at work.

The Opportunity

You will be working in a friendly and collaborative team that is committed to delivering excellent support to apprentices. You will sit in the Functional Skills team, whose mission is to broaden access to apprenticeships by working with apprentices to achieve Maths and English Level 2 qualifications. This team sits within Delivery Operations, which supports the effectiveness and efficiency of the delivery of our apprenticeship programmes.

In this role, you will be passionate about developing English skills and love supporting learners to achieve great results. You will also ensure the processes supporting our subject tutors are effective and efficient. You will demonstrate strong communication skills and be expected to support others, show initiative, manage priorities, solve problems, and make decisions.

Specifically, you will:

• Take ownership of the Speaking & Listening element of our Level 2 English offer, ensuring that apprentices and clients have an outstanding experience

• Schedule, facilitate and assess Speaking & Listening exams following a given process, providing feedback to apprentices

• Support with the delivery of excellent and engaging English sessions to individuals and groups

• Strive to support the already outstanding first-time pass rate and for apprentices to have completed Functional Skills in a timely manner

• Manage the Functional Skills inbox, responding to apprentice queries and concerns in a timely manner

• Provide and coordinate administration support both internally and externally, including qualification queries

• Assist the wider business with ad hoc reports, special projects and strategic initiatives, in line with company priorities

• Constantly review processes to ensure maximum efficiency

About you

• 2+ years of English teaching experience (Including TA or Tutoring), and you are now looking to apply your skills in an exciting and challenging environment

• Strong attention to detail with the ability to deliver excellent outcomes

• Ability to complete and review critical processes with accuracy and pace

• Exceptional organisation and problem-solving skills and a ‘can do’ attitude

• Provide excellent customer support by effectively communicating and building relationships with people quickly

• Excellent verbal and written communication skills

• Ability to work independently as well as within a team environment

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.