Community Engagement Executive

Job Description

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,000 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 12,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

The Multiverse Community has been a part of our offer from day one and remains an integral part of how we deliver a transformative apprenticeship experience.

The Community Engagement Lead will have a crucial role in developing and delivering a delightful community experience that attracts, engages, retains learners through a compelling mix of activity. The role centres around delivering experiences that build value for apprentices, coaches, and clients and creates a shared identity for members that builds an affinity with Multiverse as a brand. The specialist will continually use data analysis and programme insights to improve our programming and effectively communicate directly with the apprentices through newsletters, push notifications and exclusive invites.

Specifically you will...

• Design, plan, and coordinate Community events from start to finish, including elements such as location selection, logistics, software, marketing, and email communication.

• Conduct ongoing outreach to build and maintain relationships with potential event speakers, facilitators, venues, and partners.

• Manage internal and external communications, updating the internal company knowledge base and bulletins in addition to direct communications with apprentices, including the creation and dispatch of newsletters, push notifications, and exclusive invites.

• Ensure community programming aligns with the objectives and outcomes of our apprenticeship programmes, engaging with stakeholders such as apprentices, coaches, learning, sales, and marketing teams.

• Utilise data and insights to consistently improve our Community product offerings, continually monitoring and reporting on the success and value of our programming and Contribute proposals for new initiatives based on user insights and data.

• Oversee the delivery and growth of key development programmes, such as mentoring, ensuring a rewarding experience for both members and mentors.

• Work closely with the tech team to ensure that Community programing meets its designed purpose.

About You

• At least 4 years of experience in online and in-person event management.

• Proven proficiency in designing, managing, and expanding impactful engagement strategies.

• Capability to plan and execute both in-person and remote events.

• Ability to multitask and manage diverse events and projects concurrently.

• Superb communication skills, capable of varying according to different audiences.

• You’re an effective and persuasive communicator with a keen eye for detail, and can confidently navigate difficult conversations with peers and senior stakeholders with both clarity and warmth

• You’ve got a strong operational skillset, and are highly effective at managing and reporting against priorities in an ambigious, rapidly changing environment, in collaboration with a cross-functional and distributed team

• You are passionate about social and economic mobility and the goal of ensuring that all people, regardless of background, have access to the best opportunities.

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.