Quality Manager

Job Description

At Mott MacDonald, we trust our brilliant people to do brilliant things in engineering, management, and development services, supporting multisector project work in over 150 countries. As one of the largest employee-owned companies in the world, we pride ourselves on our ability to deliver exceptional outcomes through our network of 20,000+ talented consultants. With sustainability and innovation at the heart of all our sectors in North America, including, Buildings, Energy, Transportation, and Water.

We believe in empowering our people to excel, learn, and grow, offering diverse opportunities to contribute to career-defining work. Join us and be part of a collaborative environment where your ambitions are united with ours, and you can truly shape your story.

If you share that vision, even if you don’t meet every requirement listed, we’d still love to hear from you. We value potential and diverse perspectives as much as experience. Let’s explore how we can support your growth and help you take the next step in your career, while contributing to an exciting new chapter for Mott MacDonald in North America.

As a result of our ongoing growth and project successes, Mott MacDonald has an opportunity for a Quality Manager to join our team. This role is a critical part of our project delivery team and will play a key role in helping MM maintain positive relationships with our clients and ensure a client centric experience.

In this complex and multi-faceted role, the successful Quality Manager will:

• Work alongside our Quality Management team to continue to enhance Quality Management excellence across Canada in accordance with ISO 9001.
• Assume oversight of processes and best practice for quality management on infrastructure projects/programs.
• Plan and perform Quality Assurance (QA) oversight surveillances and audits within Canada and the North American region, including tasks such as pre-audit activities, conducting audits (meetings & interviews), preparing reports, and performing post-audit follow-ups.
• Supporting the establishing, managing, maintaining, and implementing of projects’ Quality Policy and Quality Management Systems (QMS), including the Quality Management Plan (QMP) and quality procedures, as well as assembling and distributing Project Quality Compliance Reports.
• Collaborate and coordinate with Project/Program partners, Team Leads, and Document Control Teams to provide support for quality-related activities.
• Support, develop, and deliver quality program training and awareness to the project team.
• Perform QA certifications for work product documents, including reviews of contract package documents (using established SharePoint Deliverables Review).
• Determine nonconformance findings, issue corrective action requests (CARs) (when warranted), and monitor the effectiveness of Corrective Actions/Preventive Actions (CAPA) and measures.
• Identify and assess critical quality-related issues and work with the quality management team to implement preventive measures.
• Development, review, and maintenance of Project Quality Records.

The ideal candidate will have the following required experience:

• Bachelor's degree or diploma in a related field
• ISO 9001 Lead Auditor certification (certification by Exemplar Global or equivalent ISO-recognized certification body)
• 10 or more years of experience in quality management within a multi-disciplinary engineering design organization(s), preferably with ISO 9001 certification
• Proven experience defining, drafting and refining quality management work processes
• Knowledge of professional licensing and practice requirements across Canadian jurisdictions
• Excellent oral and written communication skills
• Experience working with SharePoint, Excel, ProjectWise, BIM360 or similar
• Commitment to continuous improvement and innovation

At Mott MacDonald, our employees have a stake and a voice in our business, providing them with a direct connection to our success through our personal and group performance bonuses.

Multiple factors such as qualifications, overall experience and position responsibilities will be used to determine the successful candidate's actual salary within the expected range.

The expected salary range for this position is from $118,000 - $144,000.

This posting is for an existing vacancy.

Collaboration at Our Core

At Mott MacDonald, we believe great ideas happen when we're together. Our hybrid approach centers on an in-office culture, with most of your time spent collaborating face-to-face and a minimum of three days per week in the office. We balance flexibility with connection, so you and your manager can choose how to meet client, team, and personal commitments.

We seek to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
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