Mondelēz International • United Kingdom

Customs Team Leader

Employment type:  Full time

1–2 days/week at home

A little flex time

Job Description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

We are currently seeking a Customs Leader specialized to Customs Compliance procedures and management with Import/Export experience as well as international shipping knowledge.

This key role will be responsible for leading excellence in customs management and compliance in the UK region; ensuring that the provision of this service is fully compliant with customs rules and requirements as well as other relevant bodies.

This role will be based in Bounville, UK for a Customs Team Leader in Customs Tower Team, leading import customs process with provision of Customs Compliance Services for Great Britain. This role will report directly to Customs Tower Manager remotely.

How you will contribute

You will:

  • Support the Customs Compliance controls
  • Lead HMRC customs periodic audits
  • Ensure customs operational compliance across Mondelēz business in the UK, covering all product categories
  • Lead customs related operational activities in the UK
  • Support Day to day Customs Operations for import requirements especially for road & sea freight movements in the UK
  • Maintain SOP including flowcharts for customs import procedures in line with Customs Brokerage service
  • Develop and implement company policies and procedures designed to achieve full compliance with Customs laws and regulations for import & export documentation requirements
  • Leading all aspects of Imports including simplified customs procedures (IP/OP)
  • Monitoring the booking of imports via INET in-house computer system and manage pre-alerts from plants, cooperate with Customs Brokers, Carriers
  • Handling Customs queries / supporting with Day-to-Day operations import
  • Liaise with the Customs Brokers
  • Managing effective relationships with Government Authorities involved in Trade compliance
  • Verify and maintain Tariff Classification
  • Review Customs declarations
  • Review Deferment Statements
  • Liaise with the following business partners: Customs Authority HMRC / Customs Agents/ Suppliers-carriers/ MU - plant teams / BU / DCs / WHs
  • Attend industry seminars to maintain knowledge and for networking purposes
  • Maintain up-to-date knowledge of EU & UK Customs and as well as import and export commodity codes
  • Assist with the development of a digital platform for customs if required
  • Monitor, verify, update, analyse and report on our company’s customs KPIs and introduce corrective actions to continuously improve our customs operations
  • Coordinate customs service providers (customs brokers) to ensure punctual, timely and in-full customs clearances, in accordance to our standard operating procedures
  • Communicate with internal stakeholders on duty spend, quality issues, and other losses while permanently analyzing the root causes of recurring problems
  • Participate in project-related and ad hoc tasks in particular in connection with (CI) projects and tenders and customs management

Experience required:

  • Extensive knowledge of customs Laws and Regulations

  • Experience in customs and logistic

  • Action oriented, proactive and resourceful in solving problems

  • Can-do attitude and ability to work in a fast-paced environment

    • Highly organised and able to multitask. Organisation of own work, able to work under pressure to meet priorities and deadlines (Planning)

    • Demonstrated ability and self-motivation to excel within an environment of change

    • University or Equivalent Level Education

    • Project and process management skills

    • Working knowledge of import / export requirements especially for road freight movements in the UK/EU

    • Knowledge of sea / air transport

    • Strong communication skills (written and verbal)

    • Experience of SAP

    • Experience of MIC, Descartes (customs) and iNet logistic system would be an advantage

    • English language – professional

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in customs and/or logistics and/or supply chain continuous improvement functions

• Sound analytical and presentation skills to detail and substantiate process deviations and identified opportunities

• A high degree of conceptual thinking to grasp the larger customs compliance picture and find solutions out of the box

• Being able to communicate effectively and considerately toward internal and external stakeholders

• Comprehensive understanding of business principles in combination with a high degree of initiative

• Knowledge of customs service provider operations

• Understanding of the cost and loss drivers connected to customs duties and processes

More about this role

Work schedule: 100%

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland .

No Relocation support available

Business Unit Summary

At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits, and Stimorol and Dirol gums get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type


Transportation, International Logistics & Customs

Customer Service & Logistics

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Health insurance
Mental health platform access
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Shared parental leave
Tax-free childcare
Cycle to work scheme
On-site gym
Faith rooms
Pension match/increase
Salary sacrifice
Life assurance
Annual pay rises
Matched pension contribution
Annual bonus
Company car
Skilled worker visas
Volunteer days
Charity donation scheme
Lunch and learns

We asked employees of Mondelēz International how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can find the perfect balance of life and work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees are very happy with their salaries and feel that it is well above the market average
Working at Mondelēz International

Company employees


Gender diversity (male:female)

55% M / 45% F

Office locations

Uxbridge, Reading, Wokingham, Crediton, Bournville, Minworth, Sheffield, Chirk, Marlbrook

Hiring Countries

United Kingdom