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Microsoft UK • London, United Kingdom

Sr Director- EMEA Cybersecurity Customer Management Office (CSMO)

Employment type:  Full time

3 days/week at home

Fully flexible hours

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Job Description


The Office of the Chief Information Security Officer (CISO) is responsible for ensuring that Microsoft's security practices are aligned with the needs and expectations of our customers, partners, and regulators.

The Customer Security Management Office (CSMO) is a team within the Office of the CISO that focuses on building trust and transparency with our customers and stakeholders on Microsoft's security posture, capabilities, and practices.

The UK/EMEA Customer Management Office Lead is a key role within the CSMO that will drive the strategy and execution of creating a community for UK/EMEA customers, partners, associations, and organizations. The goal of this community is to foster closer alignment and collaboration with Microsoft on security matters, share best practices and insights, and provide feedback and input on Microsoft's security capabilities.


• Develop and maintain a deep understanding of the security needs, challenges, and opportunities of UK/EMEA customers and stakeholders, including cybersecurity trends, how the regulatory and compliance landscape intersects with cybersecurity, the industry trends and innovations, and the customer pain points and expectations.

• Build and nurture relationships with key stakeholders and influencers in the UK/EMEA region, such as industry associations, regulators, standards bodies, customers, partners, and thought leaders.

• Design and deliver programs and initiatives that engage and educate the UK/EMEA customer community on Microsoft's security practices, capabilities, and CISO office roadmap, such as webinars, workshops, roundtables, newsletters, blogs, podcasts, etc.

• Collect and synthesize feedback and input from the UK/EMEA customer community on Microsoft's security offerings and CISO office roadmap and communicate them to the relevant internal teams and leaders.

• Identify and pursue opportunities for collaboration and co-innovation with the UK/EMEA customer community on security matters, such as joint research, pilots, case studies, threat intelligence sharing, white papers, etc.

• Represent Microsoft as a trusted and credible voice on security matters in the UK/EMEA customer community, such as speaking at events, participating in panels, contributing to publications, etc.


• 10+ years of experience in cybersecurity.

• Strong knowledge and expertise on the security landscape, challenges, and solutions including the regulatory and compliance requirements, the industry standards and best practices, and the customer needs and expectations.

• Excellent communication and presentation skills, with the ability to articulate complex and technical concepts in a clear and compelling way to diverse audiences.

• Strong relationship-building and stakeholder-management skills, with the ability to establish trust and credibility with senior leaders, customers, partners, regulators, and industry peers.

• Proven track record of designing and delivering impactful and engaging programs and initiatives that educate, inform, and influence the global Regulated Industry community on security matters.

• Passion and curiosity for learning and staying abreast of the latest trends and innovations in the security and Regulated Industry domains.

• Bachelor's degree or higher in computer science, engineering, business, or a related field.

• Security certifications such as CISSP, CISM, CISA, or equivalent are preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

#cybersecurity #Australia #APAC #CSMO #MSFTSecurity

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Company benefits

Wellbeing allowance
Health insurance
Dental coverage
Gym membership
Mental health platform access
Buy or sell annual leave
Shared parental leave
Matched pension contribution
Charity donation scheme
Employee assistance programme
Employee discounts
Volunteer days
Fertility treatment leave
Open to compressed hours
Open to job sharing
Fertility benefits
Enhanced sick pay
Enhanced sick days
Compassionate leave
Travel insurance
20 days annual leave + bank holidays
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Childcare credits
Carer’s leave
Cycle to work scheme
Faith rooms
Annual bonus
Annual pay rises
Company car
Open to part-time employees
Pregnancy loss leave
Life insurance
Equity packages
Financial coaching
Relocation packages
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel that they can mostly manage how they get their own work done

Working at Microsoft UK

Company employees

Globally: 220,000

Gender diversity (male:female)


Office locations

London, Reading, Cambridge, Romsey, Manchester, Edinburgh

Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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