Water Park and Water Quality Tech

Job Description

What you'll bring to the team

Position Summary:

Safety is at the heart of everything we do—and this role is essential to making our resort a safe, clean, and unforgettable place to visit. As a Water Quality Technician, you’ll be a key member of our Water Park & Water Quality team within Technical Services, playing a vital role in daily resort operations.

You’ll take ownership of inspecting, maintaining, and troubleshooting water quality systems and water attractions across the resort. Your work ensures our rides, pools, and facilities meet the highest safety and operational standards, creating a fun and worry-free experience for every guest.

Main Responsibilities:

• Inspecting, operating, repairing and maintaining motors/pumps, slides, and pools resort wide.
• Maintains water quality of all pools and water attractions resort wide.
• Executes preventative maintenance, including daily inspections, periodic inspections as per the agreed internal schedules, inspections, installations and emergency repair strategies.
• Acts as a technical liaison between all departments.
• Keeps abreast of new methods and technologies to maximize opportunities throughout the Resort.
• Follow the LEGOLAND and Merlin established employee policies and procedures at all times. Maintains a high level of professional appearance, demeanour, ethics and image of self and subordinates. Promotes a high level of energy and motivation within the team.
• Safety of guests and employees, which includes all aspects of ASTM (American Society for Testing and Materials), Polk County and loss prevention guidelines.

Physical Demands:

• Work in hard to access areas such as uneven terrain and confined spaces.
• Requires the use of safety goggles, gloves, ear plugs, respiratory devices and all other PPE when appropriate.
• Frequent lifting of moderate to heavy loads (25 – 70lbs). Required to lift and move loads with uneven weight distribution.
• Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel, and drive.
• Intermittent and prolonged standing and walking to move about the park site and interact with employees.
• Hear with surrounding distracting noises. Noise level to possibly exceed 85 decibels.
• Finger dexterity sufficient to complete paperwork activities and to use a computer.
• Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive.
• Hearing sufficient to communicate with individuals in person and by telephone.
• Work all hours, rotating schedules to include weekends and holidays.
• Maintain excellent physical condition with no restrictions on lifting, bending or respiratory actions.
• Stand and walk for long periods of time.
• Climb to high places and perform work and inspection in difficult locations.
• Hear with surrounding distracting noises.
• Work in extreme hot and cold conditions.
• Present in a neat, well-groomed professional manner.

Other Job Requirements:

• Performs other duties as assigned.
• Ability to react under pressure and in emergency situations in a calm, rational manner.
• Extensive knowledge in preventive maintenance systems.
• Ability to read and evaluate reports, correspondence and use basic math.
• Ability to maintain a friendly, polite demeanour.
• Ability to observe and remember details.
• Ability to effectively follow directions.
• Considerable knowledge of different tools and equipment used to repair and maintain mechanical equipment.
• Must be willing to work flexible hours, including evenings & weekends, to support resort operations.
• Must have a valid driver’s license, safe driving record.

• Attendance is a mandatory function of this job.

Work Environment:

• Various inside and outside locations with varying temperatures and floor surfaces.

• Exposed to wet and/or humid conditions.

People:

Supervisors and employees will have consistent communication and meetings with this role (i.e. schedules, payroll, and training). Promote and demonstrate LEGO’s and Merlin’s culture and core values through words and actions. Ensure adherence to policies and procedures, effectively managing and documenting employee relations.

Health & Safety:

Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with the Group Policy (HS001) and the law. They must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Qualifications & Experience

Background and Experience:

• Minimum 2 years of experience water park maintenance and repair with knowledge of plumbing, electrical, and all aspects of water quality maintenance and equipment.
• Water Park maintenance experience including pool repair, pumps, flow meters and plumbing.
• Computer literacy.
• CPO Certified

Education:

High school graduate or General Education Degree (or equivalent education and experience) is preferred; related coursework and certifications also preferred.

Pay Range

Competitive