VIP Experiences Playmaker

Job Description

What you'll bring to the team

🎢 VIP Experiences Playmaker

LEGOLAND® California Resort

🧱 Where imagination runs wild and every day is built for FUN!

At LEGOLAND® California Resort, we’re all about creating unforgettable family memories. With two LEGO® themed hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores, the possibilities for adventure are endless!

We’re looking for an energetic, creative, and guest-obsessed VIP Experiences Playmaker to help deliver some of the most memorable moments our guests will experience at the resort.

If you love engaging with people, bringing energy to events, and helping guests feel like VIPs, this could be the perfect role for you!

Qualifications & Experience

✨ About the Role

As a VIP Experiences Playmaker, you will work closely with our VIP Experiences team and other areas of the Commercial team to deliver best-in-class service for our guests. You’ll help create incredible experiences through guest interaction, hosting events, assisting with VIP builds, and bringing LEGO® creativity to life.

From birthday celebrations to corporate events, you’ll help ensure every VIP moment at LEGOLAND California Resort is unforgettable.

As part of this role, you may assist with:

• Checking in guests for VIP Experience builds

• Serving as a build assistant

• Hosting LEGOLAND California birthday parties

• Assisting with set up and break down of corporate events

• Supporting additional commercial duties as needed

The VIP Playmaker serves as an ambassador of knowledge, creativity, and FUN! 🎉

🧱 What You’ll be doing:

• Provide memorable guest service while engaging with guests as you support guest flow and safety at all Experiences/Events
• Use your energy and brilliance to energize and engage with guests in specialized experiences.
• Act as a representative of the resort by meeting or exceeding our guest service expectations as outlined in our Guest Obsession program.
• Collaborate with the Guest Excellence team to create Memorable Experiences in line with our Guest Obsession strategy.
• Keep up to date on the latest LEGO Models, Attractions, and Resort Experiences to incorporate in VIP Tours and communicate to Hosts.
• Ability to quickly build a relationship with a VIP group, identifying the parameters of each member, and using this to create memorable experiences
• Utilize LEGOLAND California Resort knowledge, LEGO knowledge, and creativity to craft and deliver fun and engaging experiences for our guests.
• Cross train in other subdivisions of the Resort– Admissions and Guest Services.
• Other duties and support in other areas of the VIP Experience or Commercial department as required.

🌟 Who We’re Looking for…?

The VIP Experience Playmaker will step into multiple roles and responsibilities. Qualified candidates will have some or all the following experience:

• Minimum 1-year Previous Guest Service Role Experience (equivalent experience will be considered).
• Enjoys working directly with Guests and have experience in a guest focused role
• Possess the ability to execute tasks in an orderly and timely manner, set goals for workload, work well independently, and be self-motivated.
• Must have an extensive knowledge of LEGOLAND Parks, the LEGO Group, and Merlin Entertainments or an ability to quickly learn a large amount of information.
• Must enjoy working directly with Guests and have experience in a specialized, guest focused role.
• Must be able to help facilitate workshops to large (15+) groups of people.
• Must be able to deliver information and interact with guests in a conversational manner.
• Must be able to work well under pressure and dedicated to providing outstanding service without compromising safety.
• Excellent and professional verbal and written skills are required for all forms of communication to Guests and colleagues.
• Must be willing to work flexible hours, including evenings and weekends, to support park operations.

Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours.

Health & SafetyManagers are responsible for all aspects of Health, Safety & Security within their team, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.Physical Demands:Excellent fine motor skills to move tables, chairs, and other education supplies as needed. Intermittent and prolonged standing and walking. Must be able to lift upwards of 40 pounds. Visual acuity sufficient to read detailed material and hearing sufficient to communicate in an array of environments with background noise. Intermittent and prolonged standing and walking to move about the park site and interact with employees and guests.

Work Environment:Various inside and outside locations with varying temperatures and floor surfaces. Exposure to wet and/or humid conditions.

Physical Requirements

A. Sitting:

1. None (0%)

2. Occasionally (1-33%) 3. Frequently (34-66%)

4. Constantly (67-100%)

J. Wrist Deviation (Side to Side):

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

B. Standing:

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

K. Hand/Wrist Repetitions (Up and Down):

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

C. Walking

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

L. Reaching:

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

D. Lifts and Carries: Frequency:

1. Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant

3. 25 to 34 pounds None Occasionally Frequently Constant

4. 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant

6. 75 to 100 pounds None Occasionally Frequently Constant

7. Over 100 pounds None Occasionally Frequently Constant

E. Lifts Overhead: Frequency:

1. Up to 10 pounds None Occasionally Frequently Constant

2. 11 to 24 pounds None Occasionally Frequently Constant

3. 25 to 34 pounds None Occasionally Frequently Constant

4. 35 to 50 pounds None Occasionally Frequently Constant

5. 51 to 74 pounds None Occasionally Frequently Constant

6. 75 to 100 pounds None Occasionally Frequently Constant

7. Over 100 pounds None Occasionally Frequently Constant

F. Twisting:

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

M. Grasping:

1. Simple: < 50 pounds

2. Firm: > 50 pounds

G. Bending:

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

N. Manual Dexterity/Strength:

1. Gross motor, light-moderate strength

2. Gross motor, moderate - heavy strength

3. Fine motor, light-moderate strength

4. Fine motor, moderate - heavy strength

H. Squatting/Kneeling/Crawling/

Climbing:

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

O. Pushing:

1. None (0%)

2. Occasionally (1-33%) 34_ lbs

3. Frequently (34-66%) ________ lbs

4. Constantly (67-100%) _______lbs

I. Pulling:

1. None (0%)

2. Occasionally (1-33%) __34___ lbs

3. Frequently (34-66%) ________ lbs

4. Constantly (67-100%) _______lbs

Visual Requirements

Hearing

P. Visual Requirements:

1. Close eye work (small figures) 2. Color discrimination

- Minimal color discrimination

- Normal color discrimination

3. Other: Depth perception, distance vision, ability to focus.

Q. Hearing Requirements:

1. Special requirements

Able to consistently fulfil communication

needs. (alarms, phone ringing, conversation, clear acuity within 100 feet)

Working Conditions

R. Temperature:

1. < 15 degrees Fahrenheit

2. Between 16 and 95 degree

3. > 95 degrees

U. Driving:

1. None (0%)

2. Occasional (1-33%)

3. Frequent (34-66%)

4. Constant (67-100%)

S. Crawl Space/Cramped Position:

1. Exposed < 1 hour per day

2. Exposed 1-3 hours per day

3. Exposed 3-7 hours per day

4. Exposed > 7 hours per day

V. Noise (loud/repetitive, < 85 decibels per OSHA Standard):

1. None (0%)

2. Occasional (1-33%)

3. Frequent (34-66%)

4. Constant (67-100%)

T. Personal Protective Equipment (e.g. respiratory mask, etc.)

1. None (0%)

2. Occasional (1-33%)

3. Frequent (34-66%)

4. Constant (67-100%)

Other

W. Specify any other requirements or restrictions that should be CONSIDERED.

Benefits

🎁 The Perks

Working at LEGOLAND California Resort comes with some awesome benefits:

• 🎟 Free tickets to Merlin attractions around the world
• 🛍 30% discount in retail shops and restaurants
• 🎉 The chance to help create magical memories every single day
• 🌍 A fun, inclusive workplace where everyone belongs

🌍 Everyone Matters at Merlin

At Merlin, we welcome the world to our magical attractions and resorts every day, and we want to reflect that same multicultural mix inside our business too.

We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities, and thrive together. Because at Merlin, everyone matters.

If you require any adjustments to perform your best during the interview process due to disability or ill health, please contact:LLC.HumanResources@legoland.com

Pay Range

Compensation between USD $18.00/Hr.-USD $18.00/Hr.