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Merlin Entertainments • East Rutherford, NJ, 7073, US

Retail Shift Lead

Employment type:  Full time
Salary:  £18 per hour
8.8

/10

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Job Description

What you'll bring to the team

Retail Shift Lead 🧱✨

Do you love creating awesome guest experiences? Enjoy a fast-paced, energetic environment? Ready to help lead a team while surrounded by creativity and fun?

LEGOLAND Discovery Center New Jersey is on the lookout for an enthusiastic Retail Shift Lead to help keep our retail and café experiences built for fun!

🧩 About the Role

Our Retail Shift Leads are master builders of the guest experience. You’ll help keep everything running smoothly — from supporting Retail Hosts to ensuring our retail and café areas are bright, organized, and fully stocked.

On designated days, you’ll step into a supervisor-on-duty style role, helping guide daily operations and keeping both guests and team members smiling.

If you’re dependable, punctual, and ready to jump in wherever needed, you’ll fit right into our brick-tastic team.

Qualifications & Experience

🚀 What You’ll Be Building Each Day

  • Help lead daily retail & café operations for a seamless guest experience
  • Support, motivate, and guide Retail Hosts on the floor
  • Keep retail spaces clean, organized, and fully stocked
  • Deliver friendly, engaging, LEGO-worthy guest service
  • Step into Supervisor-on-Duty responsibilities on assigned days
  • Assist with restocking, merchandising, and inventory tasks
  • Promote teamwork and open communication across the team
  • Confidently assist guests with questions or needs
  • Uphold all health, safety, and operational standards
  • Jump in to support the attraction wherever needed

🌟 About You (Our Ideal Builder!)

You’d be an awesome fit if you are:

  • ✔ Always on time and reliable — your team can count on you
  • ✔ Known for your strong work ethic and positive attitude
  • ✔ Friendly, approachable, and guest-obsessed
  • ✔ Eager to learn, grow, and take initiative
  • ✔ Comfortable in a lively, fast-moving environment
  • ✔ A natural team player who communicates well

Benefits

The Perks of the Magic

  • 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
  • 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
  • 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
  • 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
  • 💰 401(k) Savings Plan: Build your future with our company-matched retirement program.
  • 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
  • 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $18.75/Hr.

Company benefits

Annual bonus
Buy or sell annual leave
Charity donation scheme
Cycle to work scheme
Employee assistance programme
Employee discounts – 40% LEGO Discount
Enhanced pension match/contribution
Eye Care Support
Family health insurance
Health insurance
Theme park discounts
Lunch and learns
In house training
Further education support
Open to part time work for some roles

Working at Merlin Entertainments

Company employees:

22,000

Gender diversity (m:f:n-b):

0:52:48

Hiring in countries

Australia

Belgium

Canada

Denmark

Germany

Iceland

Italy

Netherlands

United Kingdom

United States

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