Retail Lead - SEA LIFE & Peppa Pig World of Play Dallas

Job Description

What you'll bring to the team

As a Retail Shift Lead, you’ll bring the energy, leadership, and fun to every shift across two incredible attractions — SEA LIFE Dallas and Peppa Pig World of Play Dallas! You’ll be the go-to presence on the floor, supporting daily retail operations, stepping into guest-facing roles when needed, and leading by example to deliver memorable, smile-filled experiences. From coaching and motivating the team to ensuring every guest interaction feels welcoming and magical, you’ll play a key role in creating moments families will never forget. ✨🌊🐽

Qualifications & Experience

Key Responsibilities:

• Lead and motivate staff to be guest-obsessed, delivering top-tier customer service throughout every interaction.

• Delegate and monitor daily assignments for front-line team members to ensure operational excellence.

• Uphold all health and safety policies and procedures, ensuring full compliance across departments.

• Manage queues and guest flow within high-traffic areas to optimize efficiency and safety.

• Respond promptly and professionally to guest concerns, collaborating with other departments to achieve quick resolutions.

• Organize and conduct host training sessions in areas such as ride safety, food safety, profit protection, and retail standards, maintaining all required records.

• Evaluate workforce performance, providing coaching and development opportunities as needed.

• Support your assigned department during non-duty shifts with training, inventory management, scheduling, and team engagement.

• Perform additional duties as assigned to ensure seamless operations and an exceptional guest experience.

• Support and oversee the smooth operation of all attraction departments, including Admissions, Operations, Food & Beverage, and Retail when serving as the Supervisor on Duty as needed.

Education & Experience:

• 🎓 High school diploma or GED required; college degree preferred.

• 🎢 Minimum of six months in attractions, entertainment, hospitality, or customer service; experience in a management or leadership role is a plus.

• 💪 Proven ability to lead, motivate, and coach a team to deliver world-class guest experiences.

• 🧠 Strong problem-solving skills with the ability to respond quickly and professionally to guest concerns.

• 🌟 Passion for entertaining children and families, bringing fun and energy to every interaction.

• 🗣️ Excellent communication, motivational, and interpersonal skills with an outgoing, hands-on leadership style.

• 📋 Experience in training, scheduling, inventory management, or other operational support is a plus.

Benefits

The Perks of the Magic ✨

• 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 💰 401(k) Savings Plan: Build your future with our company-matched retirement program.
• 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $17.50/Hr.