Retail and Admissions Host

Job Description

What you'll bring to the team

Retail and Admissions Host - INCLUDES FULL TIME/PART TIME – Working up to 5 out of 7 days a week, covering hours from 07:30 and 20:00

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles.In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

We are looking for passionate candidates to join our AWESOME Commercial team at LEGOLAND® Windsor Resort. As a Commercial Host, you will work in a variety of roles across our Commercial Zone, working in our retail units, admissions and car parking team, Adventure Golf, as well as supporting in our Lego Free Build Areas.

KEY OBJECTIVES

• Ensuring and maintaining high standards across the park through tidying and cleaning, both in our staff areas and guest facing areas.
• To operate tills while practicing profit protection policies.
• Ensuring safety is the number one priority through adhering to company Health & Safety policies.
• Identify customers’ needs and points of enquiry or feedback, clarify information and provide solutions.
• Provide effective and efficient answers to guest contact.
• Gain an excellent knowledge of products and attractions to be best equipped to help with queries and feedback, so you are a subject matter expert.
• Adhere to daily plan regarding which area you are supporting at each interval during the day.

MAIN RESPONSIBILITIES

• Ensuring and maintaining high standards across the park and Car Park through tidying and cleaning, both in our staff areas and guest-facing areas.
• Greeting all our guests in a friendly and engaging manner.
• Processing guests purchases through the tills and monitoring product pricing throughout the park stores.
• Upselling products and services to guests based on their choices and interests.
• Breaking down of deliveries to neatly organise into the stockrooms or put out onto the store, ready for park opening.
• Cleaning and maintaining our Freestyle Machines.
• Provide information, support and appropriate resolutions for our customers.
• Ensuring health and safety policies are adhered to.
• Noting both positive and negative feedback on the day and providing Guests with compensation while staying within the agreed Recovery and Profit Protection standards.
• Arranging any extra needs for Guests (e.g. wheelchairs, ear defenders, Radar Key)
• Holding Guest Luggage and ensuring it is returned safely and in good condition.
• Assisting guests with Lost Property Enquiries as well as uploading and storing Lost Property.
• Being an advocate for Safeguarding and First Aid by communicating with other departments and the Safeguarding Officer regarding any Safeguarding concerns which may arise within Guest Services.

Qualifications & Experience

SKILLS, EXPERIENCE & QUALIFICATIONS

• Must be able to speak and read fluently in English.
• Experience of working within a fast-paced environment (desired but not necessary).
• Experience of working in a team (desired but not necessary).
• Experience in previous customer facing roles (desired but not necessary).
• Ability to deal with customer complaints, with a confident and calm approach.
• Although not necessary, an FAW or EFAW qualification.
• Be able to handle confrontational situations.
• You will need to be confident with cash handling.

Benefits

• Pay of £8.00 - £12.21 per hour (age related)
• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for Commercial Hosts to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

HEALTH & SAFETY

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Pay Range

From GBP £8.00/Hr.