Hotel Front of House - Nights

Job Description

What you'll bring to the team

Hotel Front of House Assistant - Nights

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full Time, covering hours from 10:00pm until 07:00am on a 4-on 4-off shift pattern

Contract Type: Seasonal, until Winter 2026

Here at the LEGOLAND® Windsor Resort we are getting ready for our 2026 season, and we are recruiting for Nights Hotel Front of House Assistants to join our AWESOME Hotel Operations Team!

The Hotel Front of House Assistant - Nights will be responsible for making sure our guests receive a 5-star experience during their overnight stay in one of our three AWESOME hotels! Whether you’re in our open plan reception area, undertaking evening audits or assisting our guests with their queries, you will be a key part in ensuring our guests have a memorable overnight stay with us.

You’ll keep our guests and their experience at the forefront of everything you do, whether it’s checking in / checking out of guests, providing Hotel or Park information, detailing our exciting and varying room types, or receiving guest feedback in the moment, you will always seek to enhance our guests overnight stay.

Qualifications & Experience

• Experience of working within a Hotel within a Front of House or Receptionist role is essential
• Due to the hours required for this role candidates must be over the age of 18
• Appropriate transport arrangements for night shift work
• A motivated person, who seeks opportunities for excellence throughout the night shift
• Full Time availability – any 4 nights out of 7
• Passionate about health and safety, and confident to undertake the role of safety lead when required (e.g. fire extinguisher audits)

Benefits

• Pay of £8.53 - £12.44 per hour (age related)
• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for Nights Hotel Front Of House Staff to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

From GBP £8.53/Hr.