Assistant Hotel Operations Manager

Job Description

What you'll bring to the team

Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Come work at our castle as a Hotel Duty Manager and start your greatest adventure!

This is an exciting role ensuring the smooth and efficient running of the Warwick Castle Lodges, Glamping and Hotel operations, delivering an outstanding guest experience. You will lead day-to-day shift operations, acting as a key hospitality leader and communicating effectively across all hotel departments to keep everything running seamlessly.

This role has heaps of variety to keep you interested, no two days are the same, from ensuring the reception team uphold the vision of the Accommodation Team, to ensuring a harmonious crossover between the different shifts during the day and night. You’ll handle any guest problems, complaints, or compliments, passing on any relevant information to the department contact and develop a thorough knowledge of Warwick Castle, employee, services and the hours of operation, plus be fully aware of any promotions connected to the Castle.

This is a full-time, seasonal fixed-term position. This position covers both AM (7am-3pm), PM (3pm-11pm), weekend and bank holiday working.

Qualifications & Experience

• Hands on experience leading a team of receptionists, restaurant and concierge hosts
• Friendly and approachable with the highest standards of customer service
• Strong communication skills both verbal and written
• Excellent computer skills (Microsoft Office)
• Good knowledge and understanding of relevant health and safety legislation and procedures

Benefits

• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Ongoing training

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.45/Hr.