Guest Experience Lead

Job Description

What you'll bring to the team

🐷🌟 Guest Experience Lead

Peppa Pig Theme Park – Dallas

Help us make every day oinktastic for little piggies and their families! 🎉💖

Are you energetic, positive, and passionate about creating magical guest moments? Do you love leading a team, helping others grow, and bringing BIG smiles to little visitors? 😄 Then join us as a Guest Experience Lead at Peppa Pig Theme Park Dallas — where imagination, teamwork, and fun collide!

In this role, you'll help guide our team, support daily operations, and serve as a key leader in keeping our attraction running smoothly and safely. Every day is a new adventure! 🐽✨

Qualifications & Experience

🎢 What You’ll Do (Key Responsibilities)

As a Guest Experience Lead, you’ll be one of the go-to leaders for delivering exceptional guest service and unforgettable experiences.

🐷 Serve as Manager on Duty

You’ll help run the attraction from top to bottom, including:✨ Overseeing Admissions, Attraction Floor, Food & Beverage, and Retail📋 Delegating and monitoring daily tasks for front-line hosts🎉 Motivating the team to be “guest-obsessed” and deliver outstanding service🛟 Maintaining all health & safety procedures across the attraction🚸 Managing queues, traffic flow, and busy areas with ease and safety📞 Responding to guest concerns and coordinating solutions across departments

🎒 Training & Coaching Front-Line Hosts

You’ll help develop the next generation of guest service superstars!🎢 Train hosts on ride & water safety, guest service, and more📝 Maintain accurate training records💬 Coach team members, provide feedback, and support their growth🌟 Empower hosts with the tools and confidence to deliver world-class service

🎈 Support Guest Experience Operations

When you’re not duty managing, you’ll support your department with:🧸 Stocking & inventory tasks🎟 Training & employee engagement⌛ Assisting with shift coverage as needed✨ Supporting additional tasks to keep operations smooth and magical🎠 And performing other exciting duties as needed!

💼 Who We’re Looking For (Education & Experience)

✔ High school diploma or GED preferred✔ Experience interacting with guests in fast-paced settings✔ Passion for entertaining and engaging with children & families (a must!)✔ Prior experience training or coaching others✔ A fun, friendly, outgoing personality✔ Strong communication & motivational skills✔ Ability to thrive in a busy, multitasking environment✔ Ability to work weekends, evenings & holidays

✈️ Travel Requirements

May occasionally involve local or domestic travel.

🛡️ Health & Safety Expectations

As a leader, you’ll model safe working habits, follow all Merlin Entertainments Health & Safety guidelines, and support your team in doing the same.

🕒 Working Conditions

🎟 Attendance is essential🎡 Flexibility is key — mornings, evenings, weekends, and holidays may be required

💪 Physical Demands & Environment

You should be able to:🚶‍♀️ Walk or stand for long periods💬 Communicate clearly and positively🖥 Use computers and standard office tools🏋️ Lift up to 50 lbs🤸 Bend, reach, climb, twist & move around the attraction🔊 Work in environments with varying noise levels🌡 Work in different temperatures and lighting conditions

🌈 Ready to help us create unforgettable memories?

Apply today and join our team of fun-loving, guest-obsessed leaders at Peppa Pig Theme Park Dallas! 🐷✨🎉

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $17.50/Hr.