Frontline Host

Job Description

What you'll bring to the team

Responsible for the timely and efficient completion of tasks in an assigned area of operation. Responsible for consistently demonstrating the Merlin Values. Performs a variety of duties related to general business operations and guest service. Exhibits positive customer engagement.

This position is a multi-skilled part-time role. Completion of Modules and Performance Eligibility will result in increased responsibilities and skill level. This progression allows for earned pay increases from level to level

SERVICE:

Responsible for the operation of assigned RETAIL locations. Performs a variety of duties related to sale of merchandise items including preparing inventory for sale, POS transactions, maintaining retail locations, and ensuring positive guest service to park visitors.

Performs duties beginning with Ride Queue Merge Point Attendant in RESERVE N RIDE and develops into customer service booth stations.

Working in ADMISSIONS is all about providing our guests with an awesome first and last impression. Tasks will include helping guests with ticket & membership needs, welcoming guests to our parking lot, ensuring a smooth entry at our bag check and scanning tickets at the main gate.

PARK OPERATIONS:

Performs OPERATIONS duties beginning with Play Area Attendant and progresses to full Ride Operator as assigned. Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals.

EXPERIENCE:

Join the EXPERIENCE Team to deliver memorable experiences at our shows, education classes, building experiences and costume character meet and greets. You’ll play a key support role and responsibilities will range from show usher, helping guests at LEGO building areas and taking on the key role of a costume character or escort.

BUILDING BLOCKS:

These elevated opportunities are part of your MultiSkilled journey as you increase in your skill level. You’ll need the ability to deliver a dynamic customer service experience by assisting guests in a variety of specialty roles & enhancing the experience for our guests at every opportunity!

Health & Safety

Team Members are responsible for ensuring all Health, Safety & Security measures are in line with the Group Policy (HS001). They must ensure that they follow all Company measure to ensure their own safety and the safety of others. This includes ensuring risk assessments are signed off, safe working procedures are in place and being followed for all work activities. Where incidents do occur…

Qualifications & Experience

Background and Experience:

Preferred experience in a commercial or Theme Park environment. Basic math and computing skills are a requirement. Guest service experience preferred. Experience on a Point of Sale unit is preferred.

Education:

High school graduate or General Education Degree (or equivalent education and experience) is preferred.

Work Environment

• Various areas inside and outside of the Attraction....

Working Pattern:

• Various inside, outside and enclosed locations with varying temperatures and floor surfaces.
• Exposed to wet and/or humid conditions.
• May be exposed to food allergens.

Other Requirements

• Performs other duties as assigned.
• Must be willing to work flexible hours, including evenings and weekends to support park operations.
• Attendance is a mandatory function of this job.

Physical Description:

Frontline Host role requires the ability to stand and walk for extended periods throughout the shift. The position involves frequent light movements such as bending, reaching, and using hands and wrists for routine tasks, with occasional lifting or carrying of light items. Clear vision and hearing are needed for close work, interacting with guests, and maintaining awareness of the surroundings. Work is typically performed indoors & outdoors with exposure to the elements, and moderate noise levels.

I hereby acknowledge that I have read the job description & physical description provided regarding the position. By signing, I acknowledge that I fully understand the expectations and requirements for the position and will work to the best of my ability to achieve them on a daily basis.

Benefits

· Excellent health care options (medical, dental, and vision that encourage preventative care).

· Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.

· Merlin Magic Pass for friends and family to enjoy the parks & attractions

· Recognition Programs and Rewards

· 401(k) program with company match

· Tuition reimbursement programs

· Numerous learning and advancement opportunities

Pay Range

Compensation between USD $17.50/Hr.-USD $17.50/Hr.