First Aid & Incident Manager

Job Description

What you'll bring to the team

About the Role

At Alton Towers Resort, safety is at the heart of everything we do. We are seeking an experienced and driven First Aid & Incident Manager to lead our first aid and medical response operations across the Resort.

This is a pivotal leadership role responsible for ensuring the welfare of all guests and colleagues. You will support the Senior Site Security Manager in the effective running of the Medical Department, managing incident response in line with legal requirements and company Health, Safety & Security guidelines. You will also form part of the Resort Incident Team during major incidents and large-scale events.

This role demands strong operational leadership, exceptional communication skills, and the ability to remain calm and decisive in high-pressure situations.

Main Responsibilities

• Manage and develop the First Aid team across the Resort.
• Ensure safe and secure first aid coverage across park and hotel operations in line with legislation and codes of practice.
• Maintain appropriate staffing levels, including rota management and operational adjustments.
• Ensure all team members are trained and appropriately qualified.
• Lead investigations relating to safety, risk, or internal disciplinary matters when required.
• Perform the role of Incident Manager during major incidents.
• Plan and deliver first aid operations for large-scale events (e.g. concerts and fireworks).
• Produce high-quality statements and reports.
• Maintain superior daily operational standards within the Medical Department.

Qualifications & Experience

Desired Qualifications & Experience

• FREC 3 (or higher)
• Proven leadership experience within a medical, emergency response, or first aid environment
• Strong incident management capability
• Excellent verbal and written communication skills
• Experience managing rotas, budgets, and team development
• Calm, confident decision-maker under pressure

Benefits

Why Join Us?

Working at Alton Towers Resort means being part of a team that delivers unforgettable experiences safely and professionally. This is an opportunity to take ownership of a critical function within one of the UK’s most exciting resort environments, where no two days are the same.

If you are a passionate medical professional with strong leadership skills and a commitment to excellence, we would love to hear from you.

Pay Range

Competitive