Admissions Lead - Cluster

Job Description

What you'll bring to the team

Be the First Smile. Lead the Magic. ✨

The Admissions Shift Lead is the hero behind every smooth, safe, and welcoming guest arrival. From managing queues during peak moments to coaching a high-energy team, this role ensures every guest’s visit starts on a high note.

If you thrive in fast-paced environments, love leading people, and are passionate about creating unforgettable experiences for families and children, this is your chance to step into a visible leadership role with room to grow.

Qualifications & Experience

What You’ll Do:

As an Admissions Shift Lead, you’ll balance hands-on leadership with guest-facing action. You won’t just supervise—you’ll jump in, support your team, and keep operations running seamlessly.

Day-to-day, you will:

• Lead the daily operation of the Admissions Department, ensuring safe, efficient, and guest-ready entry at all times.

• Assign, guide, and support front-line hosts throughout the shift.

• Actively manage queues and guest flow during busy periods.

• Lead by example by stepping into host positions when needed.

• Deliver exceptional guest service and handle guest recovery situations with confidence and care.

• Uphold and enforce all health, safety, and operational standards.

• Coach, motivate, and recognize team members to drive engagement and performance.

• Support training across areas such as ride safety, food safety, retail standards, and profit protection.

• Partner with other departments to resolve issues quickly and keep the guest experience seamless.

• Assist with scheduling, inventory, stocking, and team engagement when not duty managing.

What We’re Looking For:

We’re looking for an energetic, people-first leader who enjoys being on the floor and making an impact in real time.

You’ll be successful if you have:

• A high school diploma or GED (college coursework or degree preferred).

• At least 6 months of experience in attractions, entertainment, hospitality, retail, or other guest-facing roles.

• Previous experience leading, training, or mentoring team members.

• Strong communication skills and a positive, outgoing leadership style.

• A genuine passion for creating magical experiences for children and families.

• Comfort using point-of-sale and basic office systems.

• The ability to stay organized, calm, and guest-focused in a fast-paced environment.

• Flexible availability, including weekends, holidays, and peak seasons.

Benefits

Why You’ll Love Working Here

The Perks of the Magic ✨

• 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 💰 401(k) Savings Plan: Build your future with our company-matched retirement program.
• 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $15.73/Hr.