Admissions & Car Park Host

Job Description

What you'll bring to the team

Admissions and Car Park Host

Location: Warwick Castle

Hours: Minimum of 5 hours per week, with availability to work weekends

This is a seasonal role until 3rd January 2027.

Be the first point of contact for guests and deliver exceptional service in line with Warwick Castle and Merlin standards. You’ll support smooth entry, parking, and ticketing while promoting our brand and products.

Roles & Responsibilities

• Welcome guests and provide friendly, efficient assistance.
• Handle ticket sales, scanning, and queue management using Accesso system.
• Direct traffic and park cars/coaches safely following risk assessments.
• Promote Warwick Castle experiences and Merlin products.
• Maintain up-to-date product knowledge and brand presentation.
• Resolve guest enquiries and escalate issues promptly.
• Support revenue growth through upselling (e.g., Castle Dungeon, Annual Passes).
• Ensure compliance with financial procedures and accurate till transactions.
• Contribute ideas for improving service and operations.
• Work as part of a positive, team-focused environment.

Qualifications & Experience

• Strong customer service skills with a friendly, professional approach.
• Clear communication and ability to handle guest queries confidently.
• Team player with a positive attitude in a fast-paced environment.
• Comfortable working outdoors and on your feet for long periods.
• Must be available to work weekends, bank holidays, and the Christmas period.

Benefits

• Monthly Bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £12.31/Hr.