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Merlin

Wondra Guest Experience Lead

Location:Β  Schaumburg, US
Location flexibility:Β  3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)
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Job Description

What you'll bring to the team

Guest Experience Shift Lead - Wondra Chicago

Wondra is an exciting new immersive attraction designed to spark wonder and create unforgettable memories for guests of all ages. Join our team and help bring this one-of-a-kind, interactive experience to life for families exploring a world of color and imagination!

πŸ’₯ What You’ll Do:

  • Help support the Wondra team during daily operations
  • Keep lines moving and guest energy positive
  • Jump in to help guests and teammates whenever needed
  • Learn leadership skills through coaching and hands-on experience
  • Help train and motivate team members
  • Support a fun, safe, and welcoming environment for families
  • Work closely with supervisors and other attraction teams throughout the day

Qualifications & Experience

🎯 What We’re Looking For:

  • Are outgoing, positive, and confident talking to people
  • Can stay calm in busy situations
  • Enjoy helping and encouraging others
  • Have experience in customer service, retail, food service, entertainment, or attractions
  • Want to grow into leadership
  • Available weekends + holidays (required)

⭐ Previous leadership and training experience!

Benefits

πŸŽ‰ Benefits of Joining Merlin Entertainments! πŸŽ‰

🎒 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. πŸŽ‘πŸ† Recognition Programs and Rewards: Celebrate your achievements and hard work!πŸ’Ό 401(k) Program: Save for the future with company matching contributions.πŸ“š Tuition Reimbursement Programs: Get support for further education and career growth.πŸš€ Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $17.00/Hr.

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Working at Merlin

3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)

A little flex time – varies by role

Company employees:

22,000

Gender diversity (m:f):

52:48

Hiring in countries

Company benefits

Annual bonus
Buy or sell annual leave
Charity donation scheme
Cycle to work scheme
Employee assistance programme
Employee discounts – 40% LEGO Discount
Enhanced pension match/contribution
Eye Care Support
Family health insurance
Health insurance
Theme park discounts – free tickets to our attractions globally
Lunch and learns
In house training
Further education support
Open to part time work for some roles
Open to part-time employees
Mental health first aiders
Mentoring
Learning platform
Collaboration spaces
Modern office
Private booths
Employee recognition scheme
Volunteer days
On-site shower
Fully stocked snack cupboard
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Merlin

Guest Experience Host

Schaumburg, US

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