Senior Ride Operator & Trainer

Job Description

What you'll bring to the team

• Strong leadership skills with the ability to coach, motivate, and develop teams.
• Confident decision-making in fast-paced, high-pressure environments.
• A guest-focused approach, delivering excellent service and resolving issues effectively.
• Solid operational knowledge, including ride safety, compliance, and performance.
• Effective problem-solving skills with a proactive mindset.
• Strong communication and teamwork abilities across departments.
• Experience in training and assessing team members to high standards.
• Flexibility to support varying shifts and operational demands.
• A strong commitment to health & safety and promoting a culture of compliance.
• Alignment with company values, contributing to a positive and inclusive team environment.

Qualifications & Experience

• Experience in ride operations or a similar operational environment.
• Previous supervisory or senior team experience.
• Experience delivering training and supporting team development.
• Good understanding of health & safety practices and emergency procedures.
• Experience handling guest queries or escalations.
• Familiarity with compliance systems (e.g. Sterling) is desirable.
• Ability to operate across multiple rides/zones, including evacuation procedures.
• Basic administrative skills, including maintaining records and performance logs.

Benefits

Alongside the opportunity to perform to thousands of international guests in your residency, you’ll also receive:

• Monthly Bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.21/Hr.