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What you'll bring to the team
Senior Park Operations Manager
Location: Alton Towers Resort, Staffordshire, ST10 4DB
At Merlin, we create extraordinary experiences that bring people together through play! As Senior Park Operations Manager at Alton Towers Resort, you will play a key leadership role at the UK's most iconic theme park destination, helping to deliver safe, seamless and unforgettable days for every guest who walks through our gates. You will lead operational excellence across the park while inspiring teams to perform at their best, ensuring every moment is full of energy, care and possibility.
The Senior Park Operations Manager will lead the day-to-day operation of the park, ensuring every area is ready to deliver an outstanding guest experience. From operational readiness and incident management to maintaining the highest safety and service standards, you will help keep the resort running smoothly while creating memorable moments for guests.
You will inspire, coach and develop operational leaders and frontline teams, building an environment where people can grow, collaborate and perform with confidence. Through visible leadership and clear direction, you'll drive engagement, accountability and operational excellence across the business.
Working closely with teams across the resort, you will identify opportunities to improve performance, enhance guest satisfaction metrics and support key business objectives. Whether you are preparing for peak trading periods, supporting new openings or leading responses during operational challenges, you will bring pace, sound judgement and a solutions-focused mindset.
You'll also play a critical role in championing health, safety and wellbeing, ensuring our guests and colleagues can enjoy everything Alton Towers Resort has to offer in a safe, welcoming and inclusive environment.
Please note, the start date for this vacancy is January 2027
Qualifications & Experience
Careers where play leads the way. Join the team behind one of the world's favourite places to play and help create experiences that guests remember for a lifetime!
Benefits
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £43,000.00/Yr.
3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)
A little flex time – varies by role
Company employees:
Gender diversity (m:f):
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