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Merlin • Winter Haven, 33884, US

Resort Security Park Ranger - Overnight

Employment type:  Part time
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Job Description

What you'll bring to the team

Help Keep the Fun Safe at LEGOLAND® Florida Resort

At LEGOLAND® Florida Resort, every incredible family adventure begins with a safe, secure, and welcoming environment. Our Security team plays a vital role in protecting our guests, Model Citizens, and Resort assets while creating an atmosphere where families can focus on making lifelong memories.

We're looking for a dependable, service-focused Security Officer who thrives in a fast-paced environment and is passionate about safety, teamwork, and delivering outstanding guest experiences. If you enjoy solving problems, staying calm under pressure, and making a positive impact every day, we'd love to welcome you to our team.

What You'll Do

As a Security Officer, you'll help create a safe and enjoyable experience for every guest and Model Citizen by proactively protecting our Resort, responding to incidents, and providing exceptional service.

Protect Our Guests & Resort

  • Patrol the Resort to maintain a safe, secure, and welcoming environment.
  • Secure facilities, equipment, and Resort assets to prevent loss, damage, or unauthorized access.
  • Monitor surveillance systems, access points, and guest areas while remaining alert to potential safety or security concerns.
  • Conduct routine inspections of buildings, attractions, and equipment in accordance with Resort policies and procedures.
  • Respond quickly and professionally to emergencies, incidents, and security concerns while enforcing Resort policies.
  • Assist with monthly inspections of fire extinguishers, emergency lighting, and other life safety equipment.

Respond with Professionalism

  • Dispatch and respond to radio calls throughout the Resort for security assistance and emergency situations.
  • Investigate incidents, gather information, interview witnesses, document observations, and complete accurate incident reports.
  • Work collaboratively with local law enforcement and emergency response agencies when needed.
  • Remain calm, confident, and solution-focused while handling sensitive situations.

Deliver World-Class Guest Service

  • Be a friendly, approachable presence for guests and fellow Model Citizens.
  • Answer guest questions, provide directions, and assist with a variety of guest needs throughout the day.
  • Demonstrate professionalism, integrity, and respect in every interaction.
  • Support LEGOLAND Florida Resort's commitment to safety, inclusion, and creating unforgettable family experiences.

Qualifications & Experience

Required Qualifications

  • High School Diploma or GED.
  • Excellent verbal and written communication skills.
  • Strong problem-solving, decision-making, and interpersonal skills.
  • Ability to remain calm and make sound decisions in high-pressure situations.
  • Valid driver's license with a safe driving record.
  • Ability to successfully complete CPR, AED, and Basic First Aid training.
  • Flexibility to work a variety of shifts, including evenings, overnights, weekends, holidays, and peak operating periods.

Preferred Qualifications

  • One year or more of security, law enforcement, military, emergency response, or related experience.
  • Previous experience in a theme park, hospitality, entertainment, or guest-facing environment.
  • Florida Class D Security License (preferred but not required).
  • Some college coursework is a plus.

Benefits

Pay Range

USD $16.00/Hr.

Apply now

Company benefits

Annual bonus
Buy or sell annual leave
Charity donation scheme
Cycle to work scheme
Employee assistance programme
Employee discounts – 40% LEGO Discount
Enhanced pension match/contribution
Eye Care Support
Family health insurance
Health insurance
Theme park discounts
Lunch and learns
In house training
Further education support
Open to part time work for some roles
Open to part-time employees
Mental health first aiders
Mentoring
Learning platform
Collaboration spaces
Modern office
Private booths
Employee recognition scheme
Volunteer days

Working at Merlin

Company employees:

22,000

Gender diversity (m:f):

52:48

Hiring in countries

Australia

Canada

Denmark

Germany

Italy

Netherlands

United Kingdom

United States

Office Locations

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