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Merlin

Head of Category & Pricing

Location:  Greater London-London, SE1 9AX, UK
Location flexibility:  3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)
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Job Description

What you'll bring to the team

Head of Category & Pricing

Location: London, Arbor

Hours: 37.5 hours per week

Contract Type: Permanent, salaried

We are seeking an experienced and commercially minded Head of Category & Pricing to play a pivotal role in shaping and optimising our global Product, Pricing and Promotions strategy. This is a high-impact opportunity to drive revenue growth through data-led decision making, strategic pricing initiatives and innovative commercial thinking.

Based within our Growth and Consumer Proposition team, you will partner closely with Marketing, Trade and Consumer Proposition colleagues to identify opportunities, implement best practices and enhance the customer experience across our attractions globally.

As Head of Category & Pricing, you will support the optimisation of ticketing products, develop channel pricing strategies across direct and indirect sales channels, and help create promotional frameworks that maximise yield and long-term customer value. Working within a fast-paced environment, you'll combine analytical expertise with creative problem-solving to deliver measurable commercial outcomes while maintaining a customer-first approach.

Qualifications & Experience

To be successful in this role, you will bring significant experience in pricing, revenue management, consulting or a related commercial discipline, together with a passion for data-driven decision making and business growth.

Essential:

  • Bachelor's degree in Statistics, Mathematics, Engineering, Business, Economics, Data Science or a related quantitative field.
  • Minimum of five years' experience in pricing, consultancy or revenue management.
  • Proven leadership experience, with the ability to build and develop high-performing teams.
  • Strong analytical capability with expertise in business performance drivers and commercial decision making.
  • Excellent stakeholder management and communication skills, including experience presenting to senior leaders.
  • Strong commercial acumen, integrity and the ability to build trusted relationships across the business.

Desirable:

  • Master's degree in a relevant discipline.
  • Experience of dynamic pricing, forecasting, demand planning or advanced analytics.
  • Experience within the theme park, travel, tourism or leisure sectors.

Benefits

  • A competitive annual salary
  • 33 days holiday (including bank holidays)
  • ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
  • Company bonus
  • Private pension scheme
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Ongoing training and development opportunities
  • Plus, many more…

Pay Range

Competitive

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Working at Merlin

3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)

A little flex time – varies by role

Company employees:

22,000

Gender diversity (m:f):

52:48

Hiring in countries

Company benefits

Annual bonus
Buy or sell annual leave
Charity donation scheme
Cycle to work scheme
Employee assistance programme
Employee discounts – Up to 40% LEGO Discount
Enhanced pension match/contribution
Eye Care Support
Family health insurance
Health insurance
Theme park discounts – free tickets to our attractions globally
Lunch and learns
In house training
Further education support
Open to part time work for some roles
Open to part-time employees
Mental health first aiders
Mentoring
Learning platform
Collaboration spaces
Modern office
Private booths
Employee recognition scheme
Volunteer days
On-site shower
Fully stocked snack cupboard
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