Guest Experience Supervisor

What you'll bring to the team

Guest Experience Supervisor - SEALIFE Minnesota

What You’ll Be Doing 🚀

In this exciting leadership role, you will:

• 🌟 Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership
• 😊 Deliver outstanding guest care aligned with Guest Obsession standards
• 👥 Motivate, coach, and develop team members to reach their full potential
• 📣 Deliver engaging daily team briefings and maintain clear communication
• 🎯 Support daily operations and ensure all positions are effectively covered
• 🛟 Uphold the highest standards of safety, presentation, and guest service
• 💡 Empower the team to confidently handle service recovery moments
• 🧱 Monitor guest-facing areas and help enhance the overall experience
• 💬 Provide feedback to drive performance and maximize sales opportunities
• 📅 Assist with scheduling, training, and performance support
• 🏰 Support Duty Manager shifts overseeing attraction-wide operations
• ✨ Encourage new ideas and innovation to improve the business

Qualifications & Experience

What We’re Looking For 🕵️‍♂️

To thrive in this role, you’ll need:

• ✔ High school diploma or GED
• ✔ At least two years of supervisory experience in a guest-facing environment
• ✔ Strong leadership and communication skills
• ✔ A calm, confident approach in a busy, high-energy setting
• ✔ Excellent guest service and problem-solving abilities
• ✔ Sales awareness and attention to detail
• ✔ Comfort working with POS or computerized systems
• ✔ The ability to multitask and stay organized

Most importantly — a positive attitude and passion for creating amazing guest moments! 🎉

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $21.00/Hr.