Guest Experience Supervisor

Job Description

What you'll bring to the team

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Guest Experience Supervisor 🎢✨

Are you passionate about creating unforgettable memories and leading a team in a fun, fast-paced environment? Join LEGOLAND Discovery Center Philadelphia and help deliver amazing guest experiences every single day!

As a Guest Experience Supervisor, you’ll be a hands-on leader on the attraction floor, inspiring your team, supporting daily operations, and ensuring every guest leaves with a smile 😊

Qualifications & Experience

What You’ll Be Doing 🚀

In this exciting leadership role, you will:

• 🌟 Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership
• 😊 Deliver outstanding guest care aligned with Guest Obsession standards
• 👥 Motivate, coach, and develop team members to reach their full potential
• 📣 Deliver engaging daily team briefings and maintain clear communication
• 🎯 Support daily operations and ensure all positions are effectively covered
• 🛟 Uphold the highest standards of safety, presentation, and guest service
• 💡 Empower the team to confidently handle service recovery moments
• 🧱 Monitor guest-facing areas and help enhance the overall experience
• 💬 Provide feedback to drive performance and maximize sales opportunities
• 📅 Assist with scheduling, training, and performance support
• 🏰 Support Duty Manager shifts overseeing attraction-wide operations
• ✨ Encourage new ideas and innovation to improve the business

This role is highly interactive, guest-facing, and perfect for leaders who love being where the action is!

What We’re Looking For 🕵️‍♂️

To thrive in this role, you’ll need:

• ✔ High school diploma or GED
• ✔ At least two years of supervisory experience in a guest-facing environment
• ✔ Strong leadership and communication skills
• ✔ A calm, confident approach in a busy, high-energy setting
• ✔ Excellent guest service and problem-solving abilities
• ✔ Sales awareness and attention to detail
• ✔ Comfort working with POS or computerized systems
• ✔ The ability to multitask and stay organized

Benefits

Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today. Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Why You'll Love It Here!

• 🏥 Health care options (medical, dental, and vision plans)

• 🌴 Paid Time Off (PTO)

• 🏆 Recognition programs and rewards

• 💰 401(k) program with company match

Pay Range

USD $22.00/Hr.