Guest Experience Lead

Job Description

What you'll bring to the team

Ready to level up from “just a job” to something actually exciting? At Merlin Entertainments’ newest immersive attraction, WONDRA, we’re looking for energetic, people-loving leaders to join our team as Guest Experience Leads.

If you’re the kind of person who can hype up a crowd, keep cool in a fast-paced environment, and make people feel welcome from the second they walk in; this role was made for you!

Qualifications & Experience

🎢 What You’ll Actually Do:

• Lead and support the Guest Experience team during daily operations
• Help create unforgettable moments for guests
• Keep the attraction running safely and smoothly
• Coach and motivate team members
• Jump in to solve problems and handle guest concerns
• Be part of the opening team for one of Merlin’s newest attractions

🔥 What We’re Looking For:

• Positive energy + strong communication skills
• Someone who enjoys working with people
• Leadership or guest service experience is a plus
• Comfortable in a fast-moving, interactive environment
• Availability for weekends, evenings, and holidays

🚀 Want to learn more about WONDRA? Check it out!

WONDRA Chicago

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $17.00/Hr.