Guest Experience Lead

Job Description

What you'll bring to the team

🎢 Get paid to create unforgettable experiences at Merlin Entertainments' newest immersive attraction in Chicago — WONDRA!

Looking for energetic leaders who love people, fast-paced environments, and fun team culture.

Ready to level up from “just a job” to something actually exciting?

Join the team at WONDRA Chicago, Merlin Entertainments’ newest immersive attraction, and help bring an interactive entertainment experience to life. This is NOT your typical retail or customer service role — you’ll lead the energy, support the team, and help create memorable moments for guests every day.

Qualifications & Experience

🎯 What You’ll Do

• Lead and support the Guest Experience team during daily operations
• Create fun, memorable experiences for guests
• Keep the attraction safe, organized, and running smoothly
• Coach and motivate team members during shifts
• Jump in to solve problems and assist guests
• Help launch one of Chicago’s newest entertainment attractions

🔥 What We’re Looking For

• Positive, outgoing personality
• Strong communication and people skills
• Comfortable leading in a fast-paced environment
• Leadership, trainer, shift lead, or guest service experience preferred
• Availability for weekends, evenings, and holidays

🚀 Want to learn more about WONDRA? Check it out!

WONDRA Chicago

Benefits

🎉 Why You’ll Love Working Here

• Pay Rate: $17/hour
• Free Merlin attraction admission for friends & family 🎢
• PTO + medical, dental, and vision benefits
• 401(k) with company match
• Tuition reimbursement opportunities
• Growth opportunities with Merlin Entertainments

Pay Range

USD $17.00/Hr.