Fright Nights Hotel Nights Porter
Job Description
What you'll bring to the team
Hotel Nights Porter - Fright Nights
Location: Thorpe Park, Chertsey, KT16 8PN
Hours: Full time, fully flexible.
Contract Type: Seasonal
Here at the UK's Most Thrilling Theme Park, we're gearing up to celebrate 25 Years of Fear, as Fright Nights returns! We are recruiting for Hotel Night Porters to join our team in delivering our award-winning theme park scare event!
Located just seconds away from our epic rides and coasters, our Thorpe Shark Cabins let our guests wake up right in the heart of the action, ready to take on the UK’s most exhilarating rides! Offering a fun and quirky place to rest after a day packed with adventure, as a Hotel Nights Porter you will be the face of the Thorpe Shark Cabins, providing excellent customer service and memorable experiences as our guests recharge after their thrilling day out!
What you'll be doing...
In this role, you will be responsible for ensuring that standards are kept to a high level throughout and meeting all key accountabilities of the role.
- Checking guests in and out of the Cabins, providing them with all the correct information about their stay at Thorpe Shark Cabins.
- Serving in and restocking the Cabin Shop.
- Correctly storing luggage and taking it to the Cabins, showing integrity and responsibility when handling guest property, following procedure at all times.
- Effectively dealing with guest feedback and minor issues, escalating to the Duty Manager as appropriate.
- Ensuring high standards are maintained by completing daily and weekly checklists and tasks.
- Cleaning all guest areas overnight to ensure they are ready for the next day.
- Ensuring KPI surveys are filled out by all guests checking out of the Cabins.
Qualifications & Experience
- Due to nature of the role and working hours, applicants must be 18 years old or over.
- Successful applicants will be enthusiastic about creating memorable experiences for our guests - being friendly, approachable and able to deliver exceptional customer service.
- Understanding of demonstrating integrity when handling guest property.
Benefits
Pay of £13.21 per hour.
40% discount off LEGO® sets and products on the online LEGO Store!
Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
Staff discount codes for Merlin Annual Passes to gift to loved ones!
Pro rata holiday allowance based on 28 days full time equivalent
Private pension scheme
Life assurance scheme
Employee assistance programme
Access to Perks at Work which 30,000+ national & local employee discounts
- Ongoing training & development
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
From GBP £13.21/Hr.
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Working at Merlin
3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)
A little flex time – varies by role
Company employees:
Gender diversity (m:f):
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