Admissions Host

Job Description

What you'll bring to the team

We have new Admission Host positions available for this 2026 season at our historic Warwick Castle…..The UK’s most exciting castle!

Come and help us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests.

Being one of our Admission Host will see you be the first point of contact to provide exceptional customer service and genuine support to our many guests and visitors.

With your friendly approach and welcoming manner, you will be issuing and scanning tickets in different locations around the castle. You will effectively and politely manage queues whilst monitoring the health, safety and welfare of our guests.Following the castles values and standards, you will ensure the efficient, secure, and friendly entry and exit for all our guests, and will be on hand to answer any questions our guests may ask.

Being an ambassador, you will promote the company and the castle in a positive way, by being very knowledgeable with the history and the many interesting and interactive events and exhibits we have available for our guests enjoyment.

This opportunity is to start ASAP and go on until September 2026 with possible extensions thereafter. Availability and commitment are most important to support our visitors and guests during the day and at our scheduled evening events!

Qualifications & Experience

• Strong customer service skills with a friendly, professional approach.
• Clear communication and ability to handle guest queries confidently.
• Team player with a positive attitude in a fast-paced environment.
• Comfortable working outdoors and on your feet for long periods.
• Must be flexible, available to work weekends, bank holidays.

Benefits

Alongside working with a great team, we also offer:

• 25% discount in our retail shops and restaurants and 40% off LEGO online

• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year

• Employee pricing up to 55% off cinema tickets

If you are interested in this opportunity and you would like to hear more, please click on the apply button now.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.

Pay Range

Competitive