Mars UK • United Kingdom

Vet Experience Manager

Employment type:  Full time

1–2 days/week at home

Core hours 11–3

Dog friendly

Job Description

Job Description:

The Vet Experience Manager for ROYAL CANIN® UK is the leader of the Nutrition 360 initiative that is being deployed into the ROYAL CANIN® organization. The Nutrition 360 program is a transformational program designed to grow the category, accelerate our NSV growth and share of market through systematically step changing the in-clinic nutrition protocols, standard operating procedures, and presence of our nutrition brand.

The Vet Experience Manager will manage all elements involved with the embedding of the Nutrition 360 program within the UK veterinary market, including key contributors to the unit’s Annual Execution Plan (AEP) and strategy deployment.

Manage the execution and implementation of ‘Pictures of Success’ and compliance against key growth drivers across the veterinary sales team as well as tracking all relevant data and results to report back to the wider Royal Canin business.

The Vet Experience Manager will support the wider sales team through the change management of this transformational program through a structured approach including in field training and coaching to ensure maximum visibility and impact in clinic, in line with our objectives, strategies and Global guidelines.

What are we looking for?

  • The role will serve as a head of the Nutrition 360 clinic program in UK & Ireland, linking the different work streams and responsible for the overall program management and day to day progress

    They will partner with the whole demand organization from Key Account to Category, Consumer & Market Inights and Marketing.

    Within the scope of this role, the Vet Experience manager is responsible for execution of the Royal Canin strategy on the market through co-creating and implementing effective merchandising activities, tools and plans to feed more dogs and cats. This responsibility requires a good knowledge of the industry and merchandising tools, strong creativity, and a strong willingness to be close to customers.

What will be your key responsibilities?

  • Lead the Program across UK&I to ensure progress against plan and deadlines completion

  • Update the UK leadership team on progress and results and ensure right engagement level.

  • Link program with overall UK Veterinary Category Story, build scale and consistency

  • Critical competencies for the role:

    Business Insights: strongly knowledgeable about UK veterinary landscape

    Collaborates: Approachable, builds partnerships and works collaboratively with others to meet shared team objectives

    Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous


What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.

  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

  • Best-in-class learning and development support from day one, including access to our in-house Mars University.

  • An industry competitive salary and benefits package, including company bonus.


Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Enhanced maternity leave – 26 weeks at 90% pay
Enhanced paternity leave – 26 weeks at 90% pay
24 days annual leave + bank holidays
“Pawternity” leave
Pregnancy loss leave

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options Mars UK provides and then we anonymously survey a statistically significant proportion of their employees to make sure Mars UK is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at Mars UK

Company employees

4000 In the UK

Gender diversity (male:female)


Office locations

London, Slough, Waltham, Castle Cary, Birstall, Plymouth
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