Mars UK • United Kingdom

Supply Chain Customer Care Coordinator

Employment type:  Full time

1–2 days/week at home

Core hours 11–3

Dog friendly

Job Description

Job Description:

Supply Chain Customer Care Coordinator

Waltham, Leicestershire

Annual Salary from £25,900 (Incudes base salary and annual company bonus)

Hybrid working

Mars have been a global company, and family owned business for over a century. For generations, you and your family — including the four-legged members — have loved our brands, products and services. Some of our most loved products include M&M’S®, SNICKERS®, ORBIT®, SKITTLES®, PEDIGREE®, WHISKAS®, Ben’s Original™, and Dolmio®.

As a Customer Care Coordinator, you will be responsible for the customer care and logistics planning operations in the UAE markets. This includes managing the relationship between Mars and the distributors from a Supply Chain perspective.

What are we looking for?

  • Degree educated OR experience in Supply Chain, Order Processing or Customer Service.
  • Curious mindset with a focus on continuous improvement.
  • Collaborative and enjoys working as part of a team.

What will be your key responsibilities?

  • Be the main point of contact with the sales force and distributors in terms of customer service and logistics operations.
  • Cross-functional interaction between Sales, Supply Chain Planning and Distributor to continuously improve our processes as part of our Supply Vision to “deliver the freshest products, leverage scale and continuously improve cost and service”.
  • Meet key performance indicators including customer service levels, logistics reversal, on time delivery, NQC’s, as well as database maintenance on both Mars and customer systems for customer Credit Notes.

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Enhanced maternity leave – 26 weeks at 90% pay
Enhanced paternity leave – 26 weeks at 90% pay
24 days annual leave + bank holidays
“Pawternity” leave
Pregnancy loss leave

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options Mars UK provides and then we anonymously survey a statistically significant proportion of their employees to make sure Mars UK is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at Mars UK

Company employees

4,000 In the UK

Gender diversity (male:female)


Office locations

London, Slough, Waltham, Castle Cary, Birstall, Plymouth

Hiring Countries

United Kingdom
Awards & Achievements
Most flexible Retail & Ecommerce companies

Most flexible Retail & Ecommerce companies

Industry awards 2022