Networks Service Delivery Analyst

Job Description:

As part of a global team the job holder will provide expert support for the Mars Networks team at Mars Inc. You will lead support and strategic activities to keep the environment optimally tuned and available to the business community. The job holder is responsible to support complex network infrastructure problems working together with external service partners and other teams within the Mars IT organization. The job holder will also work with expert center groups to assist in the take-on and support for new technologies and drive problem management from the networks perspective. Job holder is responsible for day-to-day management of Networks Service Level team or escalation. The associate will work closely with global teams and Service Level/ Service Management responsible to ensure common ways of working across all global/ regional teams and to identity opportunities for further collaboration, alignment and service excellence

The job holder could be based in UK, Poland, Belgium, Germany, The Netherlands.

What are we looking for?

• Working experience within a specific technology area.

• Ability to work effectively in a flexible and changing environment, manage multiple activities and priorities, and work well under pressure

• Ability to evaluate analyze and solve complex problems - strong cognitive abilities.

• Experience of working in a consulting or internal shared service project organization. Ability to both deliver and manage services delivered through others.

• The ability to collaborate within a diverse team

What will be your key responsibilities?

• Deployment of global Business Effectiveness services, methodologies and best practices within the Networking area

• Marketing, selling and customer relationship management

• Management of external partner relationships.

• Provide management escalation and communication of major issues

What can you expect from Mars?

• Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• Hybrid, flexible working pattern

• An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.