M&M'S Flagship Store Director

Job Description

Job Description:

M&M’S Flagship Store Director

Location- Leicester Square, London

As the M&M’S Flagship Store Director your primary focus is to drive profit and sales within our M&M'S Stores while exemplifying passion and role modelling the One M&M’S brand and purpose. You will drive results to ensure success and accountability in every aspect of the unforgettable guest experience, store operations, talent management, and people leadership. You will have overall responsibility for leading M&M'S Store policies, procedures, Quality, and all food safety requirements (including compliance with external audits and local regulations) in store.

We welcome unique personalities, just as our M&M’S brand is founded on our unique characters!

What are we looking for?

• Demonstrated experience managing in a fast-paced retail or hospitality operation.
• Experience leading a team of managers.
• Experienced in complex planning & organizational skills with strong business acumen.
• Experience in balancing different levels of stakeholders.
• Proactively influencing sales outcomes, operational excellence, and satisfying the Guests.
• Strong insight and problem-solving skills
• Willingness to work in an environment with loud music and bright lights.
• Willingness to work in an ever-changing and fast-paced environment.
• Willingness to step in at a moment’s notice to support the team, in any way needed.

What will be your key responsibilities?

• Create a fun and inclusive environment where Associates feel comfortable being their true and authentic self at work, in a “fun kind” way to bring out the best in each other.
• Provide direction and hold leaders accountable for the behaviours of an effective Manager on Duty, to ensure the achievement of all sales targets and goals.
• Accountable for the strategy and execution of training, onboarding, and development of all Associates to ensure that the store meets and/or exceeds quantifiable performance (e.g., Net Sales, Conversion, Average Dollar Sales, Units Per Transaction, and Inventory Shortage).
• Identify, develop, and leverage existing talent in store for effective succession planning.
• Role model a "Guest comes first" attitude through the power of fun, in an environment where everyone feels they belong, with a ‘One for All and All for Fun’ mentality.
• Ensure sales are protected by maintaining all operational and administrative systems and processes.
• M&M’S brand ambassador of all store products and experiences. This includes greeting and approaching all guests with a friendly and positive attitude.
• Develop strategies and plans to achieve overall business growth through analysis, action planning, effective communication, and consistent accountability.

What can you expect from Mars?

• Work with over 130 diverse and talented Associates in our London M&M'S store, all guided by The Five Principles.
• Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry-competitive salary and benefits package, including company bonus.

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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.