2 days/week at home

Core hours 11–3

Dog friendly

Job Description

Job Description:

Key Account Manager - Ecomm

Royal Canin, Castle Cary

Field Based

£47-£55K base + bonus + benefits

The KAM Ecomm is accountable for delivering business segment objectives and share of customer volume by delivering sales strategic objectives at the lowest possible cost. They are also responsible for developing and implementing comprehensive customer business plans to deliver annual operating plan within trade investment plan

This role is critical to building relationships and driving business in critically important eCommerce national account partners at a head office level. The role requires internal stakeholder management at both local and regional level to ensure Royal Canin are well represented within the complex online UK market.

What are we looking for?

  • Knowledge of veterinary industry highly desirable

  • Proven track record of managing ecommerce accounts and driving online sales

  • Demonstrate previous high value negotiation experience

  • Customer and consumer focused

  • Proactive with an action bias

  • Strong presentation & communication skill

  • IT skills (proficient in Microsoft Word, Excel, PowerPoint etc.) to support effective sales analysis

What will be your key responsibilities?

  • Effective business and marketing planning in line with Royal Canin’s objectives and the customer’s needs.
  • Build effective business relationships with key influencers across the ecommerce account; buyers, marketing, training, supply and likewise with internal stakeholders at Royal Canin to drive business
  • Accountable for delivering profitable growth within designated ecommerce accounts including effective forecasting and management of customer specific budgets
  • Facilitate meetings with senior stakeholders to support collaboration and understanding of account strategy
  • Negotiation and creation of tenders and directly supply proposals in line with the Royal Canin guidelines
  • JBP creation and execution, Quarterly business reviews and promotional plan management
  • Regular internal reporting on account performance
  • Work with the marketing colleagues to provide clarity on assets required to activate marketing plans
  • Represent the Brand at internal and external company events (e.g.: Trade shows, seminars and conferences) including overnight stays, as required
  • Live our Culture at Mars & Royal Canin

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.


Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Enhanced maternity leave – 26 weeks at 90% pay
Enhanced paternity leave – 26 weeks at 90% pay
24 days annual leave + bank holidays
“Pawternity” leave
Pregnancy loss leave
Bank holiday swaps
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees feel that their salary is good and matches the value they bring

Working at Mars UK

Company employees

4,000 In the UK

Gender diversity (male:female)


Office locations

London, Slough, Waltham, Castle Cary, Birstall, Plymouth

Hiring Countries




United Kingdom

United States

Awards & Achievements

1st – Large companies

1st – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
3rd – Large companies

3rd – Large companies

Flexa100 2023
Retail & Ecommerce

Retail & Ecommerce

Industry awards 2022