IT Service Management

Job Description

Job Description:

What will be your key responsibilities

• TPM (Trade Promotion Management) Product Management overall accountability, including lifecycle management for services and products

• Support, Influence and contribute with Leadership to define strategy for IT Solutions, in line with operational excellence strategies and Transformational programs and business capabilities strategies

• Maintain awareness of industry directions for products and services in the TPM (Trade Promotion Management) function, in order to define new, cost-effective solutions or evolve existing solutions in an optimal manner.

• Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc)

• Accountable for regular status updates to stakeholders on progress for all demands raised by Business

• Development management with 3Rd Party vendors based on role model development excellence, with overall accountability on metrics for development

• Escalation point for any business demands, working with his team and Business stakeholders to address, engaging all resources needed for solve this demand

• Sustain the user community and develop the key users, functional expert and product owners network.

• Engage and collaborate with other teams when is needed (for example: Platform, Database, Security, Processing, Deployment, Development, other BCF towers in BDS, etc.) to address Business needs

• Collaborate with projects according to Mars DT signature processes, including assign and facilitate Product ASD Co-Pilot for programs and projects

• Budget management for all product area and functions, up to 8M USD

• Line Management of 5 direct reports based in China and Brazil, with coach and development as well responsible to assure resources knowledge on Mars business processes and development/projects techniques and methodologies

• Role model agile behaviors & methods with customers and peers

• High level for Customer satisfaction accountability

• Contribute to HUB Talent Pipeline strategy

• Ensure succession plan with the team

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.