Mars UK • Slough, Berkshire, United Kingdom

Global D-Com Enterprise Capabilities Director

2 days/week at home

Core hours 11–3

Dog friendly

Job Description

Job Description:

Digital Commerce, On Demand Delivery and O2O are set to represent 35% of all CPG Sales in the not too distant future. Super Charged by the Pandemic this high growth tailwind channel represents a significant opportunity across all geographies, with varying levels of penetration and sophistication and a mix of bricks to clicks players, pure players and insurgent on demand delivery providers.

Winning the algorithm with consumer and shopper propositions is key to our success.

In order to accelerate the d-comm agenda Mars Wrigley has recognized that we need to staff up the Global Hub and will be creating a Global CoA (Center of Acceleration) who will work closely with the CoAs in the markets and regions, along with cross-functional partners to develop strategies and plans to achieve our clear ambition of >3x our sales by 2030.

The Global Director of D-Com Enterprise Capability will develop and execute the capability and change strategy to drive transformation of our Digital Commerce capabilities within the dedicated D-Com teams globally and across partner functions critical to enable our organization to win.

This individual is responsible for leveraging digital technologies, data analytics, and innovative solutions to enhance consumer engagement, improve operational efficiency, and drive revenue growth. The role holder will lead the Enterprise Digital Commerce Maturity reviews with all key markets globally, lead the Operations and Analytics function to ensure key performance D-Commerce data is robust, available and accessible to all key stakeholders and also drive our Learning & Development Agenda through all stakeholder groups globally in Mars Wrigley.

The role holder will manage the Global D-Com PMO, driving rigor and excellent deployment of our Global D-Com Transformation and also develop and execute the wider change plan across the enterprise.

Key Responsibilities:

  • Own and lead the development of the Global D-Com Enterprise Capabilities Strategy and approach, building a vision, strategy and roadmap that seamlessly connects to our broader organization digital transformation and key shifts such as ‘’One Demand’. Ensure strategies are ‘today forward’ and ‘future back’. Identify, develop, and optimize overall global digital capabilities in service of our D-Com ambition.

  • Build and drive a culture of ‘Capability Excellence and Continuous Improvement’ enabled by sophisticated measurement techniques and key performance indicators (KPIs) to measure the success of digital initiatives and drive continuous improvement.

  • Build and execute the ‘Organizational Capabilities to win’ strategy including driving fact based reviews of market and regional ‘readiness to win’ and ‘capability maturity’ reviews. Lead the team to unlock the power of our ‘One Demand Data and Analytics’ strategy trough driving expertise in Product Ownership and Operations leadership. Collaborate with Pet and Food Segments, along with Mars university to transform the Learning & Development agenda for D-Com, ensuring seamless connection to other enterprise transformations.

  • Design and deploy the change management strategy for Global D-Com, ensuring consistency across all functions and geographies, upskilling teams, managers, and leaders with change leadership and management tools. Ensuring sufficient change management resources are in place and fully engaged globally, regionally and locally across the program with appropriate representation from all key functions. Design, pressure test, and land the strategy and implementation of the change management plan and roadmap. Owning the narrative for change management comms, ensuring line of 1 to all key stakeholder.

  • Operations and Analytics Strategy: own the ‘Product Ownership’ function for Global D-Com as the key partner of the ODDA team and drive operational excellence of the D-Com Business unit across planning, forecasting, budgeting, reporting and engagement. Build the plan to deliver the fundamentals today and shape the approach for advanced capabilities as the next stage on the roadmap. Line manage the Global D-Com PMO to ensure the Global D-Com strategy is deployed with excellence globally and in the regions and markets.


  • Broad, diverse & significant e-commerce, sales, digital, marketing and customer experience with ability to impact and influence customers of all sizes at all levels of management.

  • Leadership experience to include membership of a leadership team and or large scale strategic initiative requiring enterprise accountability and entrepreneurial thinking

  • International experience in different geographies, working across cultures, different markets, prior experience in managing different trade development and structures.

  • Strong track record of developing and executing visions and strategies with the ability to inspire and led a team/matrix organisation to deliver business results consistently.

  • Leading change: experienced leader of change programs.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Enhanced maternity leave – 26 weeks at 90% pay
Enhanced paternity leave – 26 weeks at 90% pay
24 days annual leave + bank holidays
“Pawternity” leave
Pregnancy loss leave
Bank holiday swaps
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees feel that their salary is good and matches the value they bring

Working at Mars UK

Company employees

4,000 In the UK

Gender diversity (male:female)


Office locations

London, Slough, Waltham, Castle Cary, Birstall, Plymouth

Hiring Countries




United Kingdom

United States

Awards & Achievements

1st – Large companies

1st – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
3rd – Large companies

3rd – Large companies

Flexa100 2023
Retail & Ecommerce

Retail & Ecommerce

Industry awards 2022